Operations Manager - Field Support Services
Operations Manager - Field Support Services
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Job Description
This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least 2 days a week.
As the UKs largest fibreonly network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as an Operations Manager Field Support Services
As an Operations Manager youll drive seamless property installations across live cities supporting our network rollout. Leading internal teams and external partners youll ensure highquality Right First Time (RFT) installations with exceptional customer service and operational efficiency. With a focus on install volumes youll help uphold our reputation for reliability and excellence.
Youll receive a salary of up to 60000 a car allowance a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Managing performance across installation partners to meet RFT and service targets
- Ensuring efficiency and accuracy in internal resource allocation against priorities
- Leading fieldaligned installation Unhappy Path resolution activities
- Driving preenablement activities and resolving installation failures
- Conducting After Action Reviews for inlife service incidents
- Reporting on operational performance and driving service improvements
What youll bring to the role
Youll be a proven operational leader with strong commercial awareness and a customerfirst mindset. Youll also have:
- Experience leading and developing multiskilled teams
- Strong stakeholder and partner management capabilities
- A track record of improving operational processes and governance
- Proficiency with Salesforce ServiceNow and MS Office
- Excellent communication analytical and problemsolving skills
- A resilient and proactive approach to leadership and delivery
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
