Client Director, Retail
Client Director, Retail
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
You will produce new business with a defined set of ServiceNows largest existing Retail customer(s). You will oversee executive relationship management for assigned account(s) and lead virtual sales teams including Solution Sales Executives Solution Consulting Support and Professional Services in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership to client(s)
- Be the relationship manager between customers and ServiceNow
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customers strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned clients
- Oversee worldwide development of assigned accounts including development and deployment of worldwide resources
- Build trust and deep multitiered relationships through assigned clients organization from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services
Qualifications :
To be successful in this role you have:
- Current location in greater Portland Oregon metro area
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 7 years of experience in quotacarrying Enterprise and/or Strategic client management and aligning account strategies to revenue opportunities
- Past experience managing this strategic Retail client
- 2 years of experience as a Strategic Client Director Key Account Manager Strategic Account Manager or equivalent role with validated multimilliondollar SaaS or PaaS solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management HR Security Operations Customer Service and IT Operations Management (within software sales organizations)
- Experience consistently achieving or exceeding sales targets over career
- Experience leading large virtual matrixed account teams
- Ability to understand broad macrolevel business IT needs for a prospective client
- Flexible to travel up to 50% (depending on geography/region) and visit the clients offices onsite as frequently as needed for success and relationship
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
