Customer Success Engineer (Mumbai based)
Customer Success Engineer (Mumbai based)
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Job Description
As a Customer Success Engineer at CyberArk you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills you will drive customer adoption identify growth opportunities and ensure successful renewals. You will collaborate closely with Professional Services Sales Channel teams and customers to deliver a seamless onboarding experience and ongoing value.
Responsibilities:
- Onboarding & Adoption: Guide new customers through the initial stages of their product journey ensuring a smooth onboarding experience by partnering with Professional Services Sales and Channel teams.
- Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
- Consultative Guidance: Provide prescriptive consultative advice based on customers security objectives.
- CrossFunctional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
- Customer Engagement: Support targeted customer programs such as digital nurture followups sales and support howto requests live success sessions and community engagement.
- Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.
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Qualifications :
- Bachelors degree in Computing Engineering or a related field (or equivalent experience).
- 5 years of relevant experience in customer success consulting project management support engineering or similar roles.
- Strong background in Cybersecurity and Cloud services with a solid understanding of the software development lifecycle.
- Experience working with executivelevel stakeholders at Fortune 500 companies.
- Deep understanding of how CyberArk products integrate and work together with expertise in at least two CyberArk product pillars.
- Desirable technical skills:
- Enterprise Directory Services (Active Directory LDAP Azure) including support and security operations
- Windows/Active Directory administration UNIX/Linux Kubernetes Databases
- Scripting software development and DevOps tools
- Cloud platforms such as AWS Azure GCP
- Excellent business communication skillsboth written and verbal.
- Selfstarter with strong time management organizational and interpersonal skills.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
