- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
- Adhere to company policy and procedures as stated in the company handbook.
- Consistently offer professional friendly and engaging service
- Interact with arriving and departing guests
- Answer the phone using company standards and etiquette
- Take record and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
- Use the Open Table system to input bookings and track Guest progress throughout the meal service periods
- Use clear and concise communication with the assistants servers bartenders and the managers regarding the needs of the guests
- Escort guests to the appropriate table in the dining room
- Act as point of contact between guests and leadership
- Engage and interact with guests to create a friendly attentive and memorable dining experience
- Tailor guest experience
- Be familiar with all menu items and aspects and services of the property
- Assist in cleaning clearing and setting tables
- Maintain cleanliness of the restaurant
- Be familiar with all food outlets and amenities within the property
- May assist with inventory and requisition forms
- Be knowledgeable of general city information as well as hotel history
- Be an ambassador for the department the property and the brand
- Maintain regular and predictable attendance
- Other duties as assigned
Qualifications :
- Must have excellent communication skills and be very organized
- Must have legible penmanship
- Must have calm and warm manner
- Must be able to work under pressure and unsupervised
- Able to work flexible hours weekends and holidays
- Preferred previous customer service experience in upscale setting
- Previous experience as a host an asset
- Must pass Food Beverage and Service Knowledge Quizzes
Additional Information :
What is in it for you:
- Hourly Rate: USD $24 per hour
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Remote Work :
No
Employment Type :
Parttime