Implementation Analyst (Data Visualization)
Implementation Analyst (Data Visualization)
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1 Vacancy
Job Description
The Client Services Service Operations Excellence (Configuration) organization provides consultation management and maintenance of Visas product and service settings to support Visa client systems and services ensuring seamless integration efficient transaction processing and compliance with industry standards. We are seeking an Implementation Analyst to lead key initiatives within the Implementation Services Digitization team. This role involves managing nonroutine configuration activities along with identifying and resolving issues of low to mid complexity.
The ideal candidate will be a selfstarter with project management experience an analytical and strategic thinker with excellent communication skills and a strong interest in how products are activated developed and delivered. S/he will possess a unique combination of problemsolving ability flexibility with rapid changes intellectual curiosity and attention to detail.
Responsibilities:
Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to roll out a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
Review research and analyze each client configuration request (i.e. Client Information Questionnaire Digital Enablement Form) in detail to ensure completeness and accuracy. This includes highlighting discrepancies inconsistences and incomplete information.
Gain familiarity with digital payment technologies and the payments ecosystem including platform expertise market readiness product features and global nuances
Engage with multiple stakeholders to develop effective solutions that address user needs
Work with partners to conduct user research and determine scope and business requirements for new product features and enhancements
Collaborate with crossfunctional business product technology client services commercialization and other teams to design build and deliver bestinclass tools both internally and externally
Execute existing internal and external communications and training strategies to simplify onboarding and drive engagement
Collaborate with crossfunctional internal Visa teams to define and execute a cohesive strategy related to a specific product or feature
Provide consultation and guidance on clients requests and needs which also includes discussion of processing implications and completing questionnaires.
Provide problem resolution support for production and testing configuration changes.
Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management Project Management & Testing).
Assist in the development management and tracking of metrics and KPIs. Produce reports perform analysis and provide recommendations based on findings.
Help update manage and track global configuration documents.
Support crossregional coordination and execution of projects and strategic initiatives.
Represent customer system and operational requirements to internal Visa organizations.
Provide training (and share knowledge) to internal and/or crossfunctional teams and external clients as applicable.
Contribute to department processes and procedures.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications
3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA MD)
24 years of direct Visa experience is preferred
Experience using standard MS Office tools e.g. MS Project Excel PowerPoint Word Visio etc.
Proficiency/experienced in data visualization and business intelligence tools such as Tableau and Power BI.
Experience and/or knowledgeable with Automation Tools like Power Automate.
Familiarity with Generative AI (GenAI) technologies and their applications.
Knowledge of other relevant software and programs that enhance productivity and efficiency.
Customeroriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs
Prior product management solutioning or project management experience
Ability to explain complex business and technical concepts to broad audiences in an approachable way
Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
Knowledge of payment systems (card networks ACH RTP digital wallets) banking or funds/money movement
Knowledge of training development AI and automation tools
Ability to influence negotiate and drive results ensuring that timelines are adhered to and any risks to the project are called out early
Ability to manage multiple projects and workstreams effectively
Embrace change and ambiguity in an ecosystem that is rapidly evolving
Strong communication skills including oral written and presentation skills.
Selfstarter with a demonstrated ability to achieve results as part of an effective team and ability to prioritize effectively and multitask under deadlines
Working knowledge of client business drivers as it relates to their operations and processing services
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
