Technical Service Executive
Technical Service Executive
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Job Description
OnSite Training to Customers
Conduct handson product application training for new and existing applicators.
Ensure proper usage of tile adhesives skim coats plasters and related products.
Product Demonstration and Technical Support
Perform live demonstrations during seminars site trials and client meetings.
Provide clear technical explanations on product features limitations and application
procedures.
Complaint Handling and Troubleshooting
Attend to site complaints and requests submitted by sales teams.
Conduct onsite technical troubleshooting record findings and provide
recommendations.
Collaborate with the Technical Support Manager and QC team when escalation is
needed.
Product Field Testing and Data Collection
Participate in field trials and testing of new or existing building finishing products.
Collect application data performance results and provide feedback to support
product improvement.
Internal and External Training Support
Assist in classroom and workshopbased trainings organized by TSD.
Coordinate with Marketing and Sales for technical training events.
General Department Support
Support superior and peer on daily technical service requests.
Participate in internal meetings training development and safety compliance
practices.
Qualifications :
- Minimum requirement of SPM or equivalent; candidates with a vocational or technical training background will have an added advantage.
- Possession of a Malaysian Special Skills Certificate is preferred but not mandatory.
- No prior working experience in the related field is required; training will be provided.
- Handson experience with building materials or related fields is an added advantage.
- Dedicated to the job with a willingness to travel to sites and work outstation as needed.
- Willing to work overtime when required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
