Customer & Laboratory Support Specialist
Customer & Laboratory Support Specialist
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Job Description
Are you detailoriented organized and interested in both administrative processes and scientific data Join our team and take on a key supporting role at the interface of laboratory customer service and data systems. In this position you will help ensure smooth operations by preparing professional test reports maintaining limit values in our LIMS system and supporting the Customer Service team also in answering chemistryrelated client inquiries.
Your Responsibilities:
1. Administrative Support for Customer Service
Assist with order processing documentation and internal communication
Support Customer Service in handling chemistryrelated client inquiries in coordination with the lab team
Maintain and update customer and order data in internal systems
2. Preparation of Test Reports
Draft test reports based on analytical results from chemical testing
Ensure clarity accuracy and consistency of reports using predefined templates and internal standards
Collaborate closely with the laboratory to clarify technical questions
3. Maintenance of Limit Values in LIMS
Enter and update chemical limit values in the Laboratory Information Management System (LIMS)
Ensure data accuracy and documentation based on internal guidelines or customer specifications
Coordinate with the quality team and technical departments to keep data uptodate
Qualifications :
Completed degree in a scientific or administrative field (e.g. chemical lab technician CTA office management)
Ideally some experience in a laboratory reporting or administrative environment
Basic understanding of chemical terms and parameters
Confident in using MS Office; experience with LIMS is a plus
Strong attention to detail structured working style and team spirit
Good written and verbal communication skills in English; German is a plus
Additional Information :
What We Offer:
A diverse and supportive work environment at the intersection of science and administration
Onthejob training and room to grow
Collaboration with crossfunctional teams and international clients
Flexible working conditions and a modern workplace
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
