Guest Experience Executive
Guest Experience Executive
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and customerfocused Guest Experience Executive to join our team in Bogor Indonesia. As a key member of our front office you will be responsible for ensuring exceptional guest satisfaction and creating memorable experiences for visitors to our establishment.
- Provide a warm welcome and professional assistance to guests throughout their stay
- Manage guest inquiries requests and concerns promptly and efficiently
- Coordinate with various departments to ensure seamless guest experiences
- Handle checkin and checkout procedures ensuring accuracy and timeliness
- Maintain uptodate knowledge of hotel services local attractions and events in Bogor
- Process reservations and manage booking systems effectively
- Assist in resolving guest complaints and escalate issues when necessary
- Collaborate with team members to achieve departmental goals and maintain high service standards
- Ensure compliance with hotel policies procedures and industry standards
- Participate in training sessions and stay informed about new hospitality trends
- Assist with special projects and additional duties as assigned by management
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum of one years experience in a luxury hotel or similar highend hospitality environment
- Proficiency in OPERA PMS and other front desk system
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Ability to work effectively in a fastpaced teamoriented environment
- Flexible and adaptable approach to work including willingness to work varying shifts
- Demonstrated commitment to delivering exceptional customer service
- Knowledge of local culture attractions and services in Bogor Indonesia
- Proficient in multiple languages particularly Indonesian English and Mandarin.
- Strong organizational skills and ability to multitask efficiently
- Empathetic and patient demeanor when dealing with guest concerns
- Goaloriented mindset with a focus on achieving departmental objectives
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
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