Junior Customer Support Associate
Junior Customer Support Associate
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Job Description
Kickstart Your Career as a Customer Support Associate
Are you a fresh graduate with strong communication skills curious about the world of data and brands and ready to make an impact At NIQ were looking for energetic motivated individuals to join our Customer Support teamwhere your ideas matter and your growth is our priority.
This role is all about creating great customer experiences helping clients solve problems and making sure they get the best out of our data tools and platforms. Youll work closely with teams across the businessfrom Sales to Operationswhile learning how the biggest global brands use insights to grow.
What Youll Do:
Help clients by responding to their questions via our online support platform
Keep customers informed about product updates and key changes
Create and update knowledge articles to support our clients and internal teams
Learn and use our internal tools like Microsoft Dynamics and NIQs data platforms
Track and report performance metrics to keep our support services sharp
Work with international teams to handle support requests and improve customer satisfaction
What Were Looking For:
Fresh graduates or earlycareer professionals (02 year experience)
Bachelors degree in Marketing Economics Business or a related field
Strong communication skills (both English and local language)
Comfortable using Excel and digital tools
Curious proactive and eager to learn
Basic understanding of statistics or data is a plusbut not required
Why Join NIQ
A diverse and inclusive team culture
Learning and development programs to boost your career
Opportunities to work with top global clients
Recognition for performance and new ideas
A chance to grow in the fastmoving world of media and analytics
Ready to jumpstart your career Apply now and be part of a team thats shaping the future of customer support and datadriven decisionmaking!
#LIPP1
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
