Hotel Reception Supervisor
Hotel Reception Supervisor
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Job Description
As our next Reception Supervisor you will:
- Lead and supervise the daily operations of the department ensuring service standards are consistently met with a warm and engaging approach.
- Ensure guests have positive experiences by providing attentive and helpful service.
- Keep employees informed daily about key priorities to help deliver personalised service.
- Guide and support the Reception team helping them reach their potential and meet departmental goals.
- Address guest concerns promptly tracking issues and notifying the appropriate areas to ensure memorable experiences for our guests.
- Build strong working relationships and communicate clearly with all departments.
Qualifications :
What Are We Looking For
- Supervisory or team leader experience in the hospitality industry.
- Familiarity with Opera Cloud or similar systems is a plus.
- The ability to work independently and manage shifts with confidence.
- Strong communication organisational and problemsolving skills.
- Positive attitude professional appearance and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
Additional Information :
Why Join Us
- Competitive salary and benefits package including pension additional holidays with service a Recommend a Friend program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A onenight stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a onenight stay for you to experience this first hand.
Ready to discover more Get in touch with us. We would love to hear from you.
One more thing
By working at the Ibis Cambridge Central Station you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
