Customer Service Parking Agent - Full Time (Call Center LV)
Customer Service Parking Agent - Full Time (Call Center LV)
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Job Description
Responsibilities/Purpose
The Parking Customer Service agents are responsible for answering all external and internal calls for the Caesars Entertainment Nevada hotels. Parking Customer Service agents must be wellinformed courteous team members who provide our internal and external guests with excellent customer service and support. Parking Customer Service agents are expected to answer calls quickly and to meet all set service level and productivity phraseology is used to provide a professional and consistent experience for the guest. It is a Parking Customer Service agent responsibility to be courteous and willing to help.
Job Functions:
- Maintains high level of service skills to meet department standards on Quality Assurance Monitors Customer Surveys/Feedback and other standards as determined by management.
- Clearly communicates and demonstrates enthusiastic service.
- Meets department punctuality adherence and attendance guidelines.
- Handles all incoming customer transactions promptly efficiently accurately and professionally.
- Meets department appearance guidelines.
- Safeguards customer confidentiality and privacy in accordance to company and department standards.
- Assists with special projects and/or additional duties as directed by a Supervisor.
Essential Job Requirements:
Education:
- High School Diploma or equivalent required
Experience:
- 1year Customer Service experience. Must have stable work history and be computer literate.
Abilities:
- Must be able to type.
- Must be 18 years of age or older.
- Must have a pleasant speaking voice enthusiasm demonstrate strong service and verbal communication skills and present oneself in a professional manner.
- Must possess a friendly demeanor and enjoy interaction with customers both internal and external.
- Must be able to read write speak and understand English.
- Able to sit for 23 hours at a time
- Able to wear a headset for 23 hours at a time.
- Able to acquire keyboard skills and type 25 words per minute
- Must be able to work in high and low stress areas.
- Must be able to maintain a flexible work scheduled based on business demands.
- Must be able to work in close quarters.
- Must be multitask oriented.
- Excellent interpersonal communications team building and problemsolving skills are required.
- Must be able to work with minimal supervision.
- Ability to perform full duties of dexterity and visual perception
- Maintain a clean and organized work environment.
Desired Skills:
- Knowledge of Windows based PC Applications.
- Knowledge of LMS preferred.
- Knowledge of CVPS preferred.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
