Core Network Technician II - (Fairbanks, AK)

Description

$2500 Hiring Bonus! GCIs Core Network Technician II will operate and maintain the companys core networks in a manner that provides the highest level of network availability ensuring the greatest level of customer satisfaction and ensuring the companys networks are meeting industry standards and performance goals. Monitoring and supporting critical system applications and network elements to maintain the continuous operation of system infrastructure.

Working closely with various technical support engineering and internal business groups to develop and implement coordinated installation upgrading testingcommissioning and troubleshooting of network elements and administering of multiple vendor systems; closely reviewing planned and unplanned changes to network infrastructure follow company change guidelines and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Perform daily operational checks and preventative maintenance on all Core Network elements and associated equipment to maximize network availability. May require Urban and Rural site dispatch.

• Provide support for various network elements to meet established Service Level Agreement (SLA) commitments and escalate to next level support.
• Troubleshoots and repairs all equipment including replacement of electronics parts to minimize Mean Time to Repair (MTTR).

• Provides technical assistance and training to internal and external groups to resolve problems affecting customers.

• Communicates information effectively regarding system status while working with TAC and BTS on outages and attends to all required reporting in a timely manner.

• Administer and support multiple vendor systems and maintains system applications to include opening and managing vendor trouble and support tickets.

• Performs system software firmware and hardware upgrades collaboratively with Vendors Engineering and other groups.
• Coordinates installation testing and troubleshooting of transmission facilities and updates daily logs with sitespecific information and maintains system documentation. Tracks repair parts and materials according to established procedures. File NCSRs for all scheduled maintenance events.

COMPETENCIES:

• ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Ability to communicate effectively on outage bridges including oral reporting working with other technicians and engineers documenting problems and filing reports.
• Ability to work in a team environment on maintenance bridges with minimal supervision.
• COMMUNICATION Conveys thoughts and expresses ideas appropriately and to communicate technical information effectively verbally to customers contractors utility workers fellow employees and the public in an effective manner with their level of understanding.
• COMPLIANCE Follows internal controls; protects company and customer confidential information; abides by GCIs Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes regulations policies procedures guidelines etc.
• CUSTOMER FOCUS Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• Ability to promote teamwork and encourage a professional courteous work ethic.
• Dedicated to continually improving personal skills and the groups ability to serve the customer.
• Procedurally oriented with excellent customer service.
• RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations. Organize assignments equipment and routing to maximize productivity.
• RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
• Broadbased knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks.
• Familiar with all test equipment common to a core central office.
• Knowledge of telecommunication protocolsavailability redundancy reliabilitymonitoring signaling and testing.
• Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
• SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Excellent computer skills and basic MS Office knowledge (e.g. Outlook Teams Word Excel) and technical applications common in a telecommunications environment.

Additional Job Requirements:

This is a midlevel technician position within the core network field. Performs routine assignments as directed. Must have a basic comprehensive understanding of telecommunications installation modifications and test procedures. Ability to execute basic equipment installation test and turn up working under moderate supervision and support senior technicians.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis

• High School diploma or equivalent.
• Minimum of six (6) yearsof increasing responsibility and experience within a telecommunication central office or relatedenvironment. *

Preferred:

• Associate degree in electronics or relevant field telecommunications trade school or equivalent training.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

This position requires driving a companyowned vehicle company provided vehicle or use of a personal vehicle on behalf of the possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Daily moving traversing and positioning self on varied uneven or unstable surfaces such as roofs and in trenches often hampered by weather elements.
• Safely move transport position install remove and maneuver equipment and supplies of up to 70pound loads occasionally up to 50pounds more regularly up to 20 pounds frequently.
• High degree of dexterity and coordination to operate hand tools and to connect separate and twist multiple smaller items daily.
• Visual acuity is necessary to identify inspect observe and assess details at near mid and far ranges.
• Ability to clearly distinguish colors for driving identifying cables or other electrical components and safety signage.
• Auditory acuity necessary to operate equipment;capable of distinguishing between equipment signals and the human voice often amidst background noises such as wind rain and traffic.
• Subject to adverse weather and driving conditions.
• Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors dust low light conditions rain sleet snow hail wind temperature extremes).
• Work areas can be cramped dark dusty damp wet stuffy sticky smelly hot and/or cold.
• Overtime shift work and on call required. Standing bending standing on ladder and talking on phone for long hours sometimes required. Position may be required to travel to different site locations.
• Position is designated to Urban Outlying Arctic Regions of Alaska or NorthEast US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location.
• Subject to adverse weather and driving conditions when checking on fieldwork areas may be obstructed by weather and / or debris requiring unscheduled clearing.
• Must be able and willing to work flexible hours including but not limited to overtime oncall and/ or additional time on weekends holidays evenings before or after normal shift hours.
• Travel via commercial vehicles and commercial aircraft may be required. In addition could include ATV to access sites within the area of operations.

Background /Security Conditions: Based on the positions business needs background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individuals criminal history; credit check and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA).

Badging may be required depending on assignment of work location:

(must be able to pass and maintain)

• US Government Background check within the first two (2) weeks of employment if required.
• Drug and Alcohol testing as needed.
• Alyeska Security and Safe Driver as needed.
• TWIC as needed (Transport Worker Identification Credential).
• Other government agency security badges as needed.
• Other Telecommunications Carrier badges as needed.
• North Slope Training Cooperative Certification as needed (NSTC)
• Drug Testing: Participation in a DOT or nonDOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes preemployment random reasonable suspicion postaccident return to duty and followup testing.
• Fitness For: Duty: Ability to pass a preemployment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.