Growth Enterprise Customer Success Manager
Growth Enterprise Customer Success Manager
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$ 102000 - 127000
1 Vacancy
Job Description
About us
At Udemy were on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors weve helped nearly 80 million learners and more than 17000 organizations achieve their goals. Come join us in ensuring everyone everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.
Where We Work
Udemy is headquartered in San Francisco with other global offices in Australia India Ireland Mexico Trkiye and other US locations (Denver and Austin).This is an inoffice position in San Francisco requiring three days a week (Tuesday Wednesday Thursday) in the office and flexibility on Mondays and Fridays.
About this role
We are looking for a Growth Enterprise Customer Success Manager to partner with our midsized business customers postsale to drive adoption and ensure customer growth and retention. As a Growth Enterprise Customer Success Manager you will work closely with customers to execute learning strategies and drive product adoption to help our customers achieve their most important business outcomes. Managing a portfolio of up to 40 accounts youll provide hightouch support collaborate on expansion strategies and develop individualized success plans.
What youll be doing:
Manage a portfolio of up to 40 accounts with proactive hightouch support throughout the customer journey.
Launch and train new customers ensuring smooth onboarding and platform adoption.
Create and implement internal promotion programs within customer organizations to drive awareness and usage.
Build and maintain executivelevel relationships as a trusted advisor.
Provide expert consultation and work with customers to develop their internal learning strategy to achieve their customers most important business outcomes.
Develop and execute account expansion strategies in collaboration with Sales partners focusing on upselling to meet retention and upsell targets.
What youll have
- 45 years of B2B SaaS customer success account management consulting and/or sales experience
- Experience carrying a quota that consists of both expansion and retention targets
- Experience working with HR/L&D customers would be a plus but not required
- Ability to travel up to 30% to facilitate inperson Partnership Planning Workshops Executive Business Reviews strategic planning meetings or customer events.
About Your Skills
Critical Thinking Your curiosity drives you to uncover core issues enabling you to provide true solutions rather than surfacelevel fixes. You analyze and evaluate information objectively consider multiple perspectives and make reasoned judgments demonstrating adaptability and a growth mindset in the face of change.
Problemsolving Your problemsolving prowess is evident in your ability to tackle challenges headon. You dont shy away from obstacles; instead you deconstruct them into manageable parts and methodically develop effective solutions. Your analytical nature allows you to navigate complexity with ease ensuring that every problem is met with a wellconsidered response.
Strategic Planning Your strategic planning skills are a testament to your foresight and organizational acumen. You excel in crafting detailed plans and roadmaps that align with organizational objectives. By anticipating future trends and potential hurdles you ensure that your strategies are not only aligned with the overall vision but are also adaptable to changing circumstances.
Leadership Your leadership capabilities shine through in your ability to inspire and motivate those around you. You foster a collaborative environment where teamwork thrives and you align your team towards a shared strategic vision. Your influence extends beyond direction; you cultivate an atmosphere of trust and mutual respect driving collective success.
Business Acumen Your business acumen reflects a deep understanding of how companies operate and thrive. You possess an intricate knowledge of financial operational and marketing aspects allowing you to make informed decisions that drive success. Your awareness of market trends and the competitive landscape positions you as a strategic thinker who navigates the business environment with confidence.
Hiring Compensation Range
$102000 $127000 USD
We understand that not everyone will match each of the above qualifications. However we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align wed love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do were better for it.
Learning is what we do inside and out. Our Learning & Development team is second to none helping ensure your journey is one of continuous progression. Youll also have unlimited access to Udemy courses monthly UDays (meetingfree professional development days) and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures. Whether its our hackathons (a companywide effort to envision new possibilities for our product) or sharing our prototypes we see experimentation as a crucial step on the path to success.
Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work.
Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. Youve got the skills; why not use them to help others develop theirs
At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on regionspecific benefits please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Required Experience:
Manager
Employment Type
Full Time
