Senior Sales Support Associate - Denver, CO

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Equinix is the worlds digital infrastructure company operating over 260data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver worldclass experiences and multiply their value while supporting their sustainability goals.



A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Senior Sales Support Associate works closely with large and complex customers and sales reps and delivers value by providing proactive and reactive sales support.


Responsibilities
PreSales Administration and Transactions Coordination

Coordinates all presales activity for large strategic customers (Large Alliance GAM and/or Major accounts in region)

Solves complex issues by engaging internal support teams

Takes on SSA Lead role from Hub for countries without SSAs

Provides ongoing dedicated Sales Support to local Sales team (AMER)

Provides input for Hub Quoteto Cash calls on issues to escalate (AMER)

Ensures SFDC is up to date at Account Opportunity and Case level for supported Sales Team

Monitors and manages Case workload identifying areas where caseload can be reduced or balanced with other SSAs

Owns outside projects (defining reporting on and driving to completion) to improve SSA role


Customer Engagement

Participates in facetoface customer meetings as trusted presales advisor together with Sales

Prepares and presents Operations part of QBR

Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction

Understands future customer builds and timing

Handles Customer escalations and works cross functionally to resolve them


Complex Deal Support

Reviews pipeline with Sales rep and identifies deals to work on

Project manages multicountry deals engaging local SSAs

Coordinates deal requirements with crossfunctional deals to structure deal upfront


Data Integrity

Leads data improvement initiatives for country or region (Siebel SFDC)

Uses management reports to define corrective actions (Billing)

Proactively cleans up data on committed opportunities


Process and Policy adoption and reinforcement

Monitors Sales compliance to policies in Sales Support

Flags noncompliance to management

Participates in crossfunctional workshops to represent Sales Support

Acts as a SME for tool or process

Gathers input for Business Requirement documents

Participates in UAT testing

Creates and/or delivers process and policy training to Sales Teams as needed
Additional Qualifications/Responsibilities
Qualifications

3 years experience preferred

Bachelors degree preferred

The United States targeted pay range for this position in the following location is / locations are:

California (NonSF/Bay Area) Connecticut Maryland New York New Jersey Washington state: $58000 to $88000 per year

Colorado Nevada Rhode Island: $53000 to $79000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the fulltime position determined by role level and location. Individual pay is based on additional factors including jobrelated skills experience and relevant education and/or training.