Bilingual Loan Servicing Specialist
Bilingual Loan Servicing Specialist
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1 Vacancy
Job Description
Company: Acts Housing
Location: Milwaukee WI
We are seeking an experienced Bilingual Loan Servicing Specialist to join our growing Acts Lending team. In this role you will support families throughout the lending processfrom preclosing to final mortgage paymentwhile partnering with our thirdparty loan servicer to ensure accurate recordkeeping and data entry. You will also collaborate across departments to complete eligibility reviews for the Acts Housings Down Payment Assistance Program.
Success will depend on your ability to collaborate with all parties involved in the loan process and to deliver a consistent experience.
Responsibilities:
- Work with third party loan servicer to monitor loan portfolio and provide support to families who need assistance
- Work with homebuyer coaching department and administration department to complete eligibility assessments for families applying for down payment assistance with Acts
- Complete timely and accurate data entry in Salesforce Acts customer relationship management platform and assist with implementing CRM expansion and improvements
- Work with families to ensure they have obtained and paid for acceptable homeowners insurance prior to closing on their mortgage and maintain insurance postclosing
- Assist families and title companies who request mortgage/grant satisfactions or payoff quotes
- Assist with creating and implementing a postpurchase education series to assist families with sustainable homeownership
- Complete required monthly and quarterly reports and review for accuracy
- Organize file and keep proper records of paper and digital loan insurance and down payment assistance paperwork
- Complete process to log new loans with accounting department and transfer loan servicing to third party loan servicer
- Schedule and conduct intake meetings with newly preapproved families to help introduce them to the Lending program
- Assist with translating between Spanish speaking families and nonSpanish speaking Lending Department staff
- Occasional nights and weekend work to accommodate families schedules and to represent Acts at events
- High school graduate or equivalent required
- Minimum 1 year of experience in mortgage lending loan servicing or related field
- Valid drivers license and reliable personal vehicle
- Bilingual in Spanish and English required
- Experience working with loan origination or underwriting software a plus
- Ability to learn and proficiently use Acts CRM database and loan servicing software
- Proficiency with Microsoft Office/Google Suite
- Effective customer service skills including demonstrating empathy with families and maintaining composure during difficult interactions
- Effective business skills including time management resource allocation teamwork and analyzing problems and implementing solutions
Benefits:
Acts Housing provides a competitive pay and benefits package including health dental and 401K with employer contribution.
Acts Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Junior IC
Employment Type
Full-Time
