Operational Risk Executive Consumer Lending Operations

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets proudly serves one in three U.S. households and more than 10% of small businesses in the U.S. and is a leading middle market banking provider in the U.S. We provide a diversified set of banking investment and mortgage products and services as well as consumer and commercial finance through our four reportable operating segments: Consumer Banking and Lending Commercial Banking Corporate & Investment Banking and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortunes 2023 rankings of Americas largest corporations. In the communities we serve the company focuses its social impact on building a sustainable inclusive future for all by supporting housing affordability small business growth financial health and a lowcarbon economy.

Corporate Risk

As the companys second line of defense Corporate Risk or Independent Risk Management provides independent oversight of risktaking activities. Independent Risk Management establishes and maintains WellsFargos risk management program and provides oversight including challenges to and independent assessment of the frontlines execution of its risk management responsibilities. We manage risk according to theRisk Management Framework and ensure all employees understand their individual accountability for managing risk.

Operational Risk Management

Operational Risk is the risk resulting from inadequate or failed internal controls processes people and systems or from external Risk Management (ORM) upholds the integrity of the Risk Management Framework (RMF) by independently overseeing operational risk management across the company enabling WellsFargo to meet its strategic goals and providing a comprehensive view of operational risk.

The Role

Wells Fargo is seeking an Operational Risk Executive to lead a Consumer Lending Operations operational risk function. This role reports to the Global Operations Operational Risk Executive and focusses on our Consumer Lending Operations function which is a large organization within Global Operations engaged in significant business and client focused operations activities. Consumer Lending Operations delivers a diverse set of foundational operational account servicing and contact center services to customers who are utilizing personal loan auto loan home mortgage credit card or merchant services products. Consumer Lending Operations teams are responsible for all aspects of servicing including Customer Service (aka Contact Centers) Collections Operations Recoveries Specialty Operations Payment Support Services Operations Support and Complaints Analytics. The Risk team supporting Consumer Lending Operations plays a critical role in supporting the organizations ability to manage and mitigate risks across this large complex function and operates in tandem with our BACO (Business Aligned Compliance Officer). The team also manage the risk management regulatory compliance and client service associated with these customers and their transactions. This role will lead numerous high impact projects oversee ongoing open issues and an increasing risk profile. The leader will be responsible for providing a consistent indepth risk oversight view and approach of the Consumer Lending Operations function including providing expertise and risk insights into personal loan auto loan home mortgage credit card or merchant services products especially as it relates to operations execution regulatory compliance risk and client impact. The role will lead Independent Risk Management governance coordination and reporting routines across the Consumer Lending Operations ORM team.

In this role you will:

• Support Consumer Lending Operations in addressing regulatory remediation activities tracking and escalating issues and concerns and ensure future programs are subject to appropriate risk oversight

• Identify and respond to emerging risk issues in a timely manner and balance the workload across the team for personal loan auto loan home mortgage credit card or merchant services products operations arenas

• Assess and help manage risk associated with operations and servicing of personal loan auto loan home mortgage credit card or merchant services products

• Provide vision and set direction for Global Operations risk oversight teams covering aforementioned areas of Consumer Lending Operations to achieve long term strategic objectives that impact organization and management across functions

• Manage the development implementation and monitoring of a riskbased program for a business or large functional area with moderate to high risk to identify assess and mitigate operational risk that arises from inadequate or failed internal processes people systems or external events

• Influence and provide input on policy framework and program development for business or enterprise strategy for markets banking lending wealth and investment management operations arenas

• Maintain a balance between risk mitigation and operational efficiency and an awareness of the state of operational risk companywide

• Ensure reporting escalation and remediation of issues deficiencies or regulatory matters regarding operational risk to leaders committees and appropriate executive management

• Challenge operational riskrelated business management decisions activities and operating processes for assigned area

• Manage communication and collaboration with business heads Legal Audit and regulators on risk related topics

• Partner closely with Compliance and Strategic and Enterprise Risk Management in providing Risk Oversight of Consumer Lending Operations

• Develop and guide a culture of talent development to meet business objectives and strategy

• Manage allocation of people and financial resources for this pillar of Operational Risk

As a leader you will lead your team with integrity and create an environment where your employees feel included valued and supported to do work that energizes them. You will have accountability for management responsibilities which include sourcing and hiring talented employees providing ongoing coaching and feedback recognizing and developing employees identifying and managing risks and completing daily management tasks.

Required Qualifications:

• 8 years of Operational Risk experience or equivalent experience demonstrated through one or a combination of the following: work experience training military experience education.

• 4 years of Management experience.

Desired Qualifications:

• Expert understanding of enterprise risk management framework including risk identification risk appetite and strategy riskrelated decisions processes and controls risk analytics and governance

• Expert understanding of Consumer Lending Products and associated operations

• Ability to effectively manage and build relationships within the Corporate Risk function and with business partners

• Ability to create solutions in a dynamic environment with complex risk and control related environment and articulate sound proposals to key stakeholders to influence and drive timely decision making

• Proven record to develop and mentor team for career development retention strategy and goal achievements including establishing a strategic vision and drive strong outcomes and results

• Highly experienced in building and maintaining relationships with Senior Leaders and ability to establish partnerships between three lines of defenses

• Strong executive presence with the ability to inspire a complex and geographically dispersed organization

• Effective engagement and maintenance of relationships with global regulators by interpreting regulatory trends and expectations

• Demonstrated ability to negotiate challenges or issues and achieve best outcomes for the company

• Demonstrated ability to influence and lead across first and second line of defenses while maintaining close relationships with third line of defenses

• Excellent analytical and problemsolving skills inquisitive nature and comfort challenging current practices to drive efficiency and standardization

Job Expectations:

• Foster an environment that ensures strong communication and cooperation across the three lines of defense

• Create a culture of excellence by proactively attracting retaining and developing a team of talented and diverse professionals

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.