Manager, Operations
Manager, Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility creating smart roadways serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
Position Overview
Verra Mobility focuses on enhancing safety in communities across the United States with its redlight speed and school bus stop arm enforcement solutions. Our road safety cameras have effectively enforced traffic laws and saved lives for nearly 300 jurisdictions and school districts. We bring together industryleading technology with all the other elements needed to ensure a successful road safety camera program.
Verra Mobility is currently hiring a Manager in our Government Solutions Event Processing department. This leader of leaders is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a selfstarter who independently and successfully manages inventory levels along with everchanging customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also and especially placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customercentric mindset.
Essential Responsibilities
- Manages daytoday business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customerspecific SLA requirements.
- Successfully manages and oversees the operational results of subcontractor organizations and remote offices who also support event processing.
- Develops and motivates employees by means of strong communication timely feedback valuable coaching and wellwritten and meaningful performance reviews.
- Actively identifies ways to continually create a work environment where employees feel highly valued and engaged while ensuring that employees have the training and materials to succeed.
- Contributes thoughtleadership in helping to shape the future direction of the department in the spirit of continuous improvement.
- Conducts regular 1on1 sessions with each direct report while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
- Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
- Independently engages in service recovery activities by addressing escalated customer issues either in person over the phone or via email communications.
- Develops and continually strengthens working relationships with other internal departments customers and thirdparty vendors.
- Serves as a changeagent in helping to implement process and/or organizational change efforts across the department.
- In alignment with Vice President serves as key point person on strategic projects benefiting the department and/or organization.
- Perform other duties as assigned.
Qualifications
- Bachelors degree required; or equivalent work experience.
- Proven resultsdriven leadership experience required.
- Ability to develop and successfully engage with employees.
- Strong analytical problem solving and decisionmaking skills.
- Ability to influence up down and across the organization.
- Ability to maintain professionalism and to work well with others.
- Exceptional relationship building skills both internal and external.
- Strong verbal and written communication skills.
- Quality driven with a strong attention to detail.
- Ability to prioritize multitask and meet all assigned deadlines.
- Strong computer skills using Microsoft Office (e.g. Word PowerPoint and especially Excel).
- Candidate must be on the east coast and be willing to travel up to 10% of the time
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate selfawareness care for others instill trust and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Required Experience:
Manager
Employment Type
Full Time
