Experience Research Senior Associate
Experience Research Senior Associate
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Job Description
Bring your industry trends and knowledge to our team and shape exceptional user experiences through cuttingedge research influencing product design and functionality.
As an Experience Research Senior Associate within the Design and Customer Experience team you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods analysis and both quantitative and qualitative techniques identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design architecture and functionality of our offerings collaborating with crossfunctional teams to contribute to discussions on design and research and leading the decision on which methods best suit key design questions.
Job responsibilities
- Conduct and execute research studies using advanced research methods such as surveys interviews ethnography and quantitative and qualitative techniques to gather customer insights
- Analyze and interpret data identify patterns and trends and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
- Collaborate with crossfunctional teams to ensure the integration of user insights into product development processes based on research findings
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics taking into consideration downstream implications
- Stay current with industry trends and incorporate knowledge into team insights
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in generative and evaluative user experience research employing advanced research methods and techniques
- Demonstrated proficiency in both quantitative and qualitative research methods including survey and interview design ethnography and data analysis
- Advanced knowledge of user experience design principles and practices with a focus on how ethnographic principles influence effective user experiences
- Advanced understanding of current research methodologies with the ability to review and understand how to apply current research practices to better inform experience designs
Preferred qualifications capabilities and skills
- Examples of recent work required
Required Experience:
Senior IC
Employment Type
Full-Time
