Tenant Services Coordinator

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a twotier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a fulltime employee and includes employermatched contributions.
• Employer of Choice Recognized as the highestranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness Employees and their loved ones have access to a comprehensive employerpaid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for daytoday products and services.
• Inclusive and Diverse Workforce Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
Reporting to a Property Manager is responsible for preparing annual lease renewal packages and calculating rent increases adjustments and rentgearedtoincome; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities leaseup of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor.

WHAT YOU WILL BE DOING

• Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rentgearedtoincome are provided (e.g. employment income social assistance benefits pensions etc.); follows up with tenants employers and agencies to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor.
• Calculates rent increases decreases and adjustments for the assigned portfolio obtains necessary approvals and inputs into systems.
• Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants.
• Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York.
• Responds to inquiries from tenants contractors suppliers social agencies and the general public regarding overall property management policies procedures processes and to explain rentgearedtoincome policies and rent calculations.
• Assists residents with completion of subsidy documents and responds to eligibility questions.
• Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WE ARE LOOKING FOR

• Successful completion of a PostSecondary Diploma in Business Administration Social Sciences or related field or approved equivalent combination of education and experience.
• Minimum three (3) years experience in a social services social housing or related field including administrative and financial responsibilities.
• Satisfactory Police Criminal Background Check.
• Ability to complete mandatory annual training.
• Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
• Mathematical and analytical skills to review and assess documentation and calculate rents.
• Good knowledge of legislation policies and procedures governing the management and administration of social housing.
• Knowledge and demonstrated ability in corporate core competencies including customer focus communication collaboration and personal ownership.
• Demonstration of Departmental competencies including flexibility and adaptability accountability strategic thinking creativity and collaboration.
• Knowledge of social programs such as Canada Pension Old Age Pension Ontario Works Ontario Disability Support Program investment vehicles such as RRSP annuities and stocks to evaluate and confirm information relevant to tenant income and rent calculations.
• Excellent interpersonal customer service organization and time management skills including oral and written communication skills.
• Computer literacy including but not limited to a Windows environment with proficiency in word processing and spreadsheet applications.
• Ability to work outside regular business hours as required.