Technical Support Analyst II - Natchitoches, LA
Technical Support Analyst II - Natchitoches, LA
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 81313 - 121970
Vacancy
1 Vacancy
Posted on :
15-05-2025
Job Description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.
Description
This role is responsible for deployment maintenance and technical support of desktops laptops servers client devices switches APs printers specialty equipment digital signage security access control cameras and other ancillary systems. This role will work closely with business users onsite staff and centralized IT/OT enterprise teams and will take part in the afterhours/oncall rotation.
Typical Duties:
Field incoming help requests from end users in a courteous and professional manner
Record track and document the problemsolving process through to final resolution
Identify and learn software and hardware technology used and supported by the organization
Perform handson resolution at the desktop level including installing and upgrading software hardware diagnostics and configuring systems and applications
Familiarize end users on basic software hardware and peripheral device operation
Install upgrade and support desktops laptops printers VMTs network switches cameras wireless APs Internet Circuits VoIP and other systems
Adhere to organizational asset change problem and incident management processes
Track all IT/OT assets at assigned location
Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts OT device patching Device image and deployment
Provide regular status updates via email to site and IT/OT lead teams
Actively participate in IT/OT Team meetings
Additional Qualifications/Responsibilities
Qualifications
Demonstrated safety focus
Associates degree in information technology or equivalent combination of education and/or experience
Three plus years experience in technical administration of PCs Printing Server Management with demonstrated broadbased technical abilities
Skilled and experienced supporting desktops laptops printers switches wireless APs Internet Circuits VoIP VPN general infrastructure etc.
Problemsolving skills and the ability to learn new technologies
Demonstrate and actively document incidents changes and technology assets in enterprise ITSM systems
Strong oral and written communication skills
Highly Valued Skills:
Microsoft certifications MCITP MS Certified IT Professional MCDST MS Certified Desktop Support Technician MCP MS Certified Professional
CCNA Certified Cisco Network Associate or similar
Experience supporting the IT infrastructure needs of a manufacturing facility
Experience supporting the OT infrastructure needs of a manufacturing facility
Fouryear degree in information technology or related field
Experience with Rockwell Suite of PLC tools AssetCentre FactoryTalk Directory
What We Offer:
Compensation: This role is eligible for our annual meritincrease program and we are targeting a salary range of $81313$121970 based on your level of skills qualifications and experience. You will also be eligible for our Annual Incentive Program which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.
Description
This role is responsible for deployment maintenance and technical support of desktops laptops servers client devices switches APs printers specialty equipment digital signage security access control cameras and other ancillary systems. This role will work closely with business users onsite staff and centralized IT/OT enterprise teams and will take part in the afterhours/oncall rotation.
Typical Duties:
Field incoming help requests from end users in a courteous and professional manner
Record track and document the problemsolving process through to final resolution
Identify and learn software and hardware technology used and supported by the organization
Perform handson resolution at the desktop level including installing and upgrading software hardware diagnostics and configuring systems and applications
Familiarize end users on basic software hardware and peripheral device operation
Install upgrade and support desktops laptops printers VMTs network switches cameras wireless APs Internet Circuits VoIP and other systems
Adhere to organizational asset change problem and incident management processes
Track all IT/OT assets at assigned location
Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts OT device patching Device image and deployment
Provide regular status updates via email to site and IT/OT lead teams
Actively participate in IT/OT Team meetings
Additional Qualifications/Responsibilities
Qualifications
Demonstrated safety focus
Associates degree in information technology or equivalent combination of education and/or experience
Three plus years experience in technical administration of PCs Printing Server Management with demonstrated broadbased technical abilities
Skilled and experienced supporting desktops laptops printers switches wireless APs Internet Circuits VoIP VPN general infrastructure etc.
Problemsolving skills and the ability to learn new technologies
Demonstrate and actively document incidents changes and technology assets in enterprise ITSM systems
Strong oral and written communication skills
Highly Valued Skills:
Microsoft certifications MCITP MS Certified IT Professional MCDST MS Certified Desktop Support Technician MCP MS Certified Professional
CCNA Certified Cisco Network Associate or similar
Experience supporting the IT infrastructure needs of a manufacturing facility
Experience supporting the OT infrastructure needs of a manufacturing facility
Fouryear degree in information technology or related field
Experience with Rockwell Suite of PLC tools AssetCentre FactoryTalk Directory
What We Offer:
Compensation: This role is eligible for our annual meritincrease program and we are targeting a salary range of $81313$121970 based on your level of skills qualifications and experience. You will also be eligible for our Annual Incentive Program which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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