Visitor Experience Concierge: Summer Experience Opportunities program (3-month contract)
Visitor Experience Concierge: Summer Experience Opportunities program (3-month contract)
Posted on :
15-05-2025
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1 Vacancy
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Job Description
WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas mostvisited museum ranking among the top 10 cultural institutions in North America. At ROM we are dedicated to building and sharing global collections sharing knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.
As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21stcentury museums we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
We are seeking aVisitor Experience Conciergeto be the welcoming face of ROM and help ensure each visitor has a smooth engaging and memorable experience. You will support frontofhouse operationsfrom greeting visitors and managing queues to providing guidance and promoting membership and other museum offerings. Your energy attention to detail and enthusiasm for outstanding service will help create a vibrant and inclusive visitor experience driving brand loyalty and encouraging repeat visitation.
This role is ideal for someone who thrives in a dynamic publicfacing environment enjoys helping others and is excited to share in ROMs mission of learning and discovery.
HOW YOU WILL MAKE AN IMPACT
WHAT YOU BRING
SALARY & TERMS OF EMPLOYMENT
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
WHY PEOPLE CHOOSE ROM
COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITY
At ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas.
We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us atemailprotectedfor assistance.
Apply today and help us create a clean inclusive and welcoming space where culture art and history flourish.
Only candidates selected for an interview will be contacted. All verbal job offers are subject to background checks including a criminal background check and verification of professional references and other checks depending on the role.
#LIOnsite
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas mostvisited museum ranking among the top 10 cultural institutions in North America. At ROM we are dedicated to building and sharing global collections sharing knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.
As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21stcentury museums we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
We are seeking aVisitor Experience Conciergeto be the welcoming face of ROM and help ensure each visitor has a smooth engaging and memorable experience. You will support frontofhouse operationsfrom greeting visitors and managing queues to providing guidance and promoting membership and other museum offerings. Your energy attention to detail and enthusiasm for outstanding service will help create a vibrant and inclusive visitor experience driving brand loyalty and encouraging repeat visitation.
This role is ideal for someone who thrives in a dynamic publicfacing environment enjoys helping others and is excited to share in ROMs mission of learning and discovery.
HOW YOU WILL MAKE AN IMPACT
- Warmly welcome visitors and assist with wayfinding and ticketing.
- Manage queues scan tickets and support smooth visitor entry and flow.
- Help visitors use mobile or selfserve ticketing options and devices.
- Manage daily operations of the coat check ensuring safe item storage and retrieval.
- Provide courteous service while upholding ROMs coat check policies.
- Assist visitorswith information membership sales and planning their museum experience.
- Resolve visitor concerns with professionalism and care.
- Promote ROMs programs exhibits and offerings with enthusiasm.
- Identify opportunities to crosssell and upsell helping increase engagement and loyalty.
- Attend customer service trainings and contribute to team meetings.
- Support daily frontofhouse operations flagging any readiness issues to Leads.
WHAT YOU BRING
- Secondary School Diploma; postsecondary studies in hospitality customer experience or a related field are a plus.
- Up to one year in customer service hospitality or retail. A proactive visitorfirst approach is essential.
- Fluency in both English and French (Blevel or higher) is required to effectively assist visitors and members in both languages. Additional languages are an asset. French proficiency will be tested as part of the interview process.
- Friendly approachable and empathetic with a natural ability to build rapport.
- Comfortable promoting products and services in a helpful nonpushy manner.
- Able to stay calm and composed in hightraffic or challenging situations.
- Comfortable using tablets scanners and ticketing platforms.
- Dependable punctual and ready to jump in where needed.
SALARY & TERMS OF EMPLOYMENT
- START DATE:June 2025
- OPEN DATE: May 12 2025
- CLOSE DATE: May 16 2025
- STATUS: Fulltime (Contract)
- EMPLOYEE GROUP: Nonunion
- HOURLY RATE:$17.20
- Schedule: Up to 35 hours weekly
- Location: Toronto ON (onsite)
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
- First interview: A 30minute interview with a Hiring Manager and a Visitor Experience team member to assess fit communication and service skills.
WHY PEOPLE CHOOSE ROM
- Cultural engagement: Daily interactions with Torontos diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
- Continuous learning: At ROM expertise and continuous skill development are paramount. Our culture of curiosity and openmindedness fosters growth beyond traditional career paths.
- Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts global history cultural diversity and leveraging digital technologies to enhance accessibility.
- Team & culture: ROM promotes a positive workplace with collaborative supportive teams that encourage creativity and innovation. We value new ideas and collective problemsolving.
- Academic collaboration: We are committed to education partnering with universities and providing student resources underscoring our dedication to research and accessibility.
COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITY
At ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas.
We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us atemailprotectedfor assistance.
Apply today and help us create a clean inclusive and welcoming space where culture art and history flourish.
Only candidates selected for an interview will be contacted. All verbal job offers are subject to background checks including a criminal background check and verification of professional references and other checks depending on the role.
#LIOnsite
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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