RQ08841 - Solutions Designer - CRM - Senior

Description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5 Protect Ontario by Unleashing Our Economy Act 2025 the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.

Responsibilities Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables. General Skills Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols. Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. Experience planning migrating implementing and sustaining large complex system development projects Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements. Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. Experience designing and developing large complex CRM applications Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement. Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills A team player with a track record for meeting deadlines

SkillsExperience and Skill Set Requirements

General Skills:

Experience in programming and analysis; specialized CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development design implementation and maintenance of applications

Experience in design code test debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design latest design patters deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design development implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines CRM Software Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools

Experience with middleware and gateways

Expertise in specific tools for CRM software development Desirable Skills

Knowledge and experience with programming Internetready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles concepts policies and practices

Experience with middleware and gateways

Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging

Ability to provide postimplementation support and resolve any postimplementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Ontarians with Disability Act (ODA) and related regulations and standards

Ability to provide user and system documentation as required

A team player with a track record for meeting deadlines

Knowledge of integrated networking technologies mainframe midrange server enterprise storage and SAN and personal computer system technologies

Knowledge of related best practices OPS directory/messaging standards standard facilities infrastructure/architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes

Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.

Desirable Skills:

Able to quickly integrate new concepts and easily understand business needs

Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis risk management and market research.

Experience with building Salesforce solutions based on user stories and low level designs

Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code

Strong experience delivering products in Agile/Scrum mode.

Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform

Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)

Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services

Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.

Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single SignOn

Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT

Experience with deployment tools such as GitLab Jenkins etc.

Must Have:

5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

Certified Salesforce Platform Developer I or equivalent experience

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Knowledge Transfer Requirements:

Knowledge transfer is expected to occur through the duration of the assignment through regular meetings touchpoints and working sessions with LRC staff

All design development and artefacts including all relevant and complete documents must be transferred to the ministry in the designated repositories provided

Evaluation Criteria:

Criteria 1: Salesforce Experience

Criteria 1 30 points (weighted score)

5 years experience (including recent experience) solutioning and handson configuring in Salesforce

Salesforce Certified Platform Developer I

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Criteria 2: Design Analysis Development Configuration and Deployment

Criteria 2 30 points (weighted score)

Demonstrated experience supporting developing maintaining and configurating Salesforce solutions

Handson experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

Demonstrated experience designing and supporting the development of prototypes and proof of concepts

Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments

Experience conducting fit/gap analysis between highlevel requirements and Salesforce Public Sector capabilities

Experience conducting diagnostics and determining methods to help incident management

Experience implementing ODA compliant solutions

Criteria 3: Communication and Documentation

Criteria 3 25 points (weighted score)

Excellent analytical problem solving and decisionmaking skills

Excellent communication skills both written and verbal

Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations

Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Experience documenting processes and technical designs and updating build books

Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process

Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Criteria 4: Agile Experience

Criteria 4 10 points (weighted score)

Experience with Agile scrum methodologies

Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps

Thorough understanding of SDLC specifically DEV processes in agile development environments

Criteria 5: Public Sector Experience

Criteria 5 5 points (weighted score)

Previous experience working in Government or Public Sector organizations

Must Have:

• 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
• Certified Salesforce Platform Developer I or equivalent experience
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator