Director Hawaii & General Manager HNL

Director Hawaii & General Manager HNL

At United we fly into airports around the entire world. And we need a whole team of people to keep things running in tiptop shape! From the exceptional service at the checkin counter to the departure gate and even behind the scenes making sure your checked bags arrive with you our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Responsible for day to day operational financial and personnel performance of assigned domestic outstation (HNL) and region (United Operations in Hawaii). Establishes or implements goals and standards to maintain and control operational standards service levels costs and safety requirements including security checkpoint and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment facilities staffing and training needs to achieve station operations goals. Participates as a team member to headquarters support organizations as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal state and city agencies as well as the FAA.

• Responsible for daytoday operational performance of assigned domestic outstation plus all United Operations in Hawaii as Regional Leader
• Maintains a safe clean and reliable operation
• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
• Directs station activities to ensure superior customer service which includes mainline express and partner airlines
• Responsible for maintaining station facilities equipment and professional appearance standards for all United employees
• Responsible for performance management and ongoing professional developmental support of direct reports and dotted line reports
• Responsible for compliance with Stations controls and Internal Audit standards
• Manages the station budget staffing forecasts and resource requirements
• Maintain strong working relationships with OAL/airport authorities/ vendors/ governmental authorities (FAA/TSA/CBP) internal divisions
• Manage vendor service contracts as required
• Responsible for governmental and company/divisional performance metrics to including ontime Performance; Station Baggage Performance; Part 382 Serving the Disabled; Managing over sales denied boarding and compensation amounts bag and change fees ancillary revenue ticketing requirements etc. Customer Service satisfaction complaint and compliment ratios; Customer Processing Line waits transaction times and throughout processing of customers; Long Tarmac Delay program; Cargo and mail plus performance metrics
• This is an onsite role in Hawaii (HNL with travel to regional stations)

Whats needed to succeed (Minimum Qualifications):

• College degree or relevant experience
• 10 years of relevant management in the Airport Services environment or equivalent experience
• 5 years of airport operations leadership experience
• Knowledge of airport operations to include; hub operations terminal/ramp operations and ATO and related technology; Ability to work in a dynamic fast paced operational environment; Knowledge of station controls and Internal Audit standards; Analytical thinking goaldirected leadership and serviceoriented performance; Knowledge of operational Corporate policies and procedures; Strong communication and interpersonal skills; Demonstrated ability to develop and motivate personnel; Strong problem solving skills and drive for excellence; unforeseen situations; Travel required as needed
• Proven track record of developing empowering and building trust as a team leader
• Proven track record of effective Union Relations and CBA administration
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of the interview is required to meet the job qualification
• Reliable punctual attendance is an essential function of the position

• This is an onsite role and the successful candidate must be available 7 days a week/24 hours a day including holidays and weekends to deal with any operational and/or unforeseen situations. Relocation to job location required.
• Ground Security Coordinator qualification requirements maintained annually

What will help you propel from the pack (Preferred Qualifications):

• Previous GM Line or Hub level organization leader
• AO Academy participation/certificate completion

United Airlines is an equal opportunity employer. United Airlines recruits employs trains compensates and promotes regardless of race religion color national origin gender identity sexual orientation physical ability age veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please contact to request accommodation.