Help Desk Technician
Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Respond to user inquiries via phone email or support ticketing systems.
Diagnose and resolve technical issues related to computer hardware software and networks.
Provide remote or onsite assistance to end users.
Install configure and troubleshoot software applications and operating systems.
Maintain and update user accounts and passwords.
Document and track support requests resolutions and common technical issues in a ticketing system.
Maintain a knowledge base to help users solve recurring problems independently.
Assist with the setup and configuration of hardware including computers printers and other devices.
Provide user training on basic software applications system usage and security protocols.
Collaborate with the IT team to escalate more complex issues.
Monitor and update system and software performance.
Follow up with users to ensure issues are fully resolved and provide ongoing support.
Stay updated on new technologies and best practices in IT support.
Employment Type
Full Time
