Remote Dutch speaking ARC Support Specialist with relocation to Portugal!
Remote Dutch speaking ARC Support Specialist with relocation to Portugal!
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Salary Not Disclosed
1 Vacancy
Job Description
Cross Border Talents is looking for a Dutch speaking ARC Support Specialist to work remotely in Portugal for a project of a global leading provider.
The Job
Support Specialists provides support to customers online orders throughout the whole journey (eg. delivery management shipping investigations returns payment transactions refunds inbound/outbound calls and order information review business related requests).
The Specialist will be handling very sensitive customer and client information having to follow the standard PCI and GDPR policies.
This team will be responsible for interacting with customers Carriers/Couriers financial institutions other CSRs and other internal departments.
There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.
The Specialist will be required to quickly and effectively recognise and analyse complex problems and escalate to the dedicated team if necessary with the help of the Knowledge Base.
All Specialists are expected to be team orientated combining efforts in achieving the projects goals.
Required Experience
Flawless communication skills proficient (both written and oral) in Dutch (C2) and in English (B2).
Ability to work in a sensitive and classified information environment is an advantage.
Very good accuracy and attention to detail understanding that small details can make the biggest difference.
Proactively utilize strong problemsolving skills to deliver customerfocused solutions.
Working in a backoffice environment with customer satisfaction in mind.
Excellent written and verbal communication skills.
Interest in self and team KPIs focusing on what can be done instead of what cannot be.
Knowledge of SAP and BackOffice work is an advantage; otherwise we can help with that.
As this job is directly related to order volume flexibility is required and will occasionally involve overtime work.
Extraordinary teammate thriving in an environment where camaraderie matters.
Benefits
Initial contract with a duration of 12 months;
Up to two contract renewals with a duration of 12 months;
Permanent employment contract after 2 years;
Private health insurance after contract signature (additionally to the standard insurance).
Training compensation;
Competitive salary: 1500euros/month;
Accommodation;
Amazing working environment;
Relocation support.
Relocation support (only for international candidates)*
- Airport pickup and administrative assistance with your registration in Portugal;
- Reimbursement of your initial flight expenses;
- Yearly complementary twoway flight ticket back to your home country (within the EU);
- Accommodation in one of our companys shared apartments;
- Free Portuguese lessons sports activities cooking lessons and much more!!
Employment Type
Full Time
