Customer Services Advisor
Customer Services Advisor
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Job Description
Customer Services Advisor
Join Our Team as aCustomer Services Advisor
Location:Hybrid Crossways Business Park Dartford & Home
Hours:35 hours per week Monday to Friday (Fulltime & Parttime roles available)
Salary:per annum (depending on experience)
Contract:Permanent
Interviews will take place between Tuesday 3 June and Friday 6 June 2025
As aCustomer Services Advisor youll be the first point of contact for our customers contractors and suppliers. Whether its by phone email or webchat youll be helping people with a wide range of housingrelated queries no two days are the same!
Youll work as part of acollaborative supportive teamthat handles both inbound calls and administrative tasks. Were one team working together to deliver a seamless service to our customers including those who may be vulnerable or in urgent need.
To set you up for success yourfirst six weeks of training will take place in our Dartford office ideally on a fulltime basis. This ensures youre fully supported as you build your knowledge of our systems services and customer care approach.
Were looking for someone who is:
- Friendly positive and resilient under pressure
- A great communicator who is an active listener
- Comfortable switching between tasks and customer types
- Passionate about delivering excellent customer service
You dont need housing experience well provide full training. What matters most is yourcando attitudeand your ability to support customers with empathy and professionalism.
We believe inagile working. After your initial training youll split your time between our Dartford office and working from home typically 50/50. This gives you the flexibility to manage your time reduce travel and still enjoy the benefits of inperson collaboration with your team.
We also offerparttime and fulltime roles so whether youre looking for a new career or a better worklife balance wed love to hear from you.
To apply please complete our application form in full via our careers website (see link below). As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team
Who are we
We are one of the top 30 housing associations in England with homes spreading across London Kent Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.
We are also proud to announce that we have been awarded an accreditation for The Sunday Times Best Places to Work 2024 based on our employee feedback.
Interested
This is an exciting opportunity to step into a role where youll make a real impact. For more information please take a look at the job description
Want to know more about Moat
Check out our social media feeds!
Instagram: @moathomes
Facebook: Moat Homes
Interested in applying We want to hear from you!
Please apply on our website by11pm onTuesday 27 May 2025
We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
If you require any additional adjustments to the recruitment process please email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
