Client Success - Account Manager
Client Success - Account Manager
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Job Description
Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.
We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.
Role description: After establishing a strong and meaningful position in Canada and the US with our existing Municipalities Private Operators Hospitals Universities and Airports as well as the Hotspots app users. The Client Success Account Manager is responsible for aiding the operations team providing excellent service and support to clients. The stated aim of this position is to continue and improve the service provided to our clients and will report directly to the Operations Director.
Role accountabilities:
Build and maintain strong longterm relationships with clients.
Address client concerns or complaints promptly and effectively.
Coordinate with internal teams to resolve issues and ensure client satisfaction.
Provide regular updates reports and insights to clients regarding progress and outcomes.
Conduct discovery sessions to understand the new clients goals and requirements.
Oversee setup configuration or customization of products or services for new clients.
Ensure all deliverables meet client expectations and agreed specifications.
Serve as a point of contact during the initial implementation phase.
Conduct followup meetings after implementation to gather client feedback.
Provide status updates and implementation progress reports to both clients and internal stakeholders.
Qualifications & Experience:
Bachelors degree in business administration Marketing Communication or a related field (preferred but not always required).
Proven experience as an Account Manager Client Relationship Manager or in a similar customerfacing role.
Experience in managing multiple accounts simultaneously and delivering measurable results.
Empathy and active listening to understand client needs and concerns.
Ability to meet deadlines and stay on top of deliverables for both ongoing clients and new implementations.
Strong analytical and problemsolving skills to address client issues and find effective solutions.
CustomerCentric Mindset: A focus on delivering value and exceeding client expectations.
Team Player: Willingness to collaborate with internal teams to deliver seamless client experiences.
SelfMotivation: A proactive attitude to take ownership of client accounts and drive results.
Why Arcadis
We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skillsbased approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.
Together we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality Diversity Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women minorities people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of nondiscrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
