Process Expert

With our Making the Difference strategy were addressing significant changes impacting the banking industry; from changing customer expectations to FinTechs regulatory requirements and digitalisation. INGs future aim is to be the next generation digital bank that provides a customer experience that is clear convenient and seamless.

Were on the hunt for a Process Expert to join our high performing Process Management Team. This role is permanent based in Sydney and an excellent opportunity for an individual to grow their skills and assist in enabling easy uniform and digital processes for the execution of our Making the Difference strategy.

Our Process Management team sets up and improves endtoend customer processes leading projects throughout the bank to create strong foundations for growth and a scalable organisation.

As a Process Expert youll support the initiation and realisation of mapping and seeing through improvements in endtoend customer processes across departments and by doing so have an immediate impact on customer satisfaction. Youll help our Process Experts in delivering the best results for our customers the right service easy and simple. Additionally youll work closely together with other Process Experts but also with all levels within ING from operations to the Management Team.

Using your strong interpersonal and stakeholder skills as well as proven analytical and numerical abilities youll provide project support through applying the right structure while undergoing problem analyses executing these analyses and selecting the right root causes and solutions.

Are you ready to make an impact

What youll do

• Support process improvement initiatives along with peer Process Experts and agree on the right process improvement approach (e.g. Process Wash LSS DMAIC Operational Management.
• Support with the engagement of stakeholders and facilitate workshops.
• Research and gather data to conduct root cause analysis and conduct statistical analysis.
• Map processes and customer experience as well as generate options for process solutions.
• Continuously improve applied methods and identify lessons learned after each project and apply those lessons to the next project.
• Create sustainable results that the business can continue managing and improving themselves.

What were looking for

• Previous experience leading or contributing to process improvement projects and initiatives will be essential to this role.
• Previous experience with process mapping (tools and relevant governance) will be highly regarded.
• Demonstrated experience with analysing and presenting data across the Microsoft Suite.
• Excellent interpersonal skills with the ability to influence and build rapport with stakeholders from all levels.
• A passion for continuous improvement and the ability to champion change and achieve lasting results.

About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)

Need more

Applications close Wednesday 21st May 2025.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.

Still in two minds

At ING we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage even after starting their application. Dont miss out on the opportunity to bring your unique perspective to our team submit your application today!

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