Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position hours/location: this role has a 6am start time and works in both La Crosse and Prairie Du Chien locations.
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.
I. Job Summary
This role is responsible for Onboarding Developing Coaching Mentoring and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all frontline employees. Spends the majority of the day in the field with frontline employees.
II. Essential Duties and Responsibilities
- Onboarding: Ensuring new frontline employees have tools instruction and feedback for successful daily duties; Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Developing: Provide timely and consistent touchpoints with frontline employees; Regular review of best practices to enhance daily performance; Focus on understanding and progress of frontline employee career goals
- Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success; Actively practice and seek feedback on coaching conversations.
- Mentoring: Lead by example to ensure safety practices are paramount with each employee; Teaching and developing an understanding of the WM Way
- Performance Management: Conducts Root Cause Investigations for all injuries and incidents ensuring consistent discipline and retraining; Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g. DVIRs driver time and attendance open tickets) following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues seeking service alternatives where appropriate.
III. Qualifications
A. Required Qualifications
- Associates Degree or in lieu of a degree
- High School Diploma (accredited) and two (2) years of relevant work experience
- Successful completion of the WM Route Manager Trainee program
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Drivers License
IV. Physical Requirements
- Required to be exposed to physical occupational risks (such as cuts burns exposure to toxic chemicals etc) rarely;
- Required to be exposed to physical environment which involves dirt odors noise weather extremes or similar elements occasionally;
- This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Manager
Employment Type
Full-Time
