Patient Support Associate â Outpatient Mental Health Department
Patient Support Associate â Outpatient Mental Health Department
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Salary Not Disclosed
1 Vacancy
Job Description
We are a leading provider of outpatient mental health services in the Scranton PA area delivering excellence since 1997. As a cornerstone of the community were committed to providing topnotch care and support.
This role is designed to provide vital administrative and clinical support to our therapists clinical supervisors and the patients and families we serve. This position interacts and supports patients their families and therapists and requires significant tact empathy and energy.
Position: Fulltime Patient Support Associate Outpatient Mental Health Department
Location: Scranton PA
Pay: $17.50 per hour
Education and/or Experience:
- A bachelors degree in a recognized clinical discipline is preferred; however a bachelors degree in another field or a high school diploma with relevant experience may also be considered.
- Experience in mental health settings (inpatient or outpatient) and/or regulatory compliance
- Familiarity with electronic medical records (EMR) systems
- Commitment to maintaining quality care standards and completing daily documentation
Responsibilities and Duties:
- Support therapists clinical supervisors and patients with daily operational needs
- Handle documentation requests and obtain necessary patient signatures
- Assist with coordination of care including outreach calls and scheduling support
- File documents into patient charts and prepare materials for therapist use
- Review patient records for compliance with internal state and insurance documentation standards
- Receive and respond to incoming calls addressing patient needs or relaying messages to appropriate staff
- Offer additional support to the clinical supervisor as needed
Skills:
- Reliable
- Nonjudgmental attitude with the ability to listen empathize and accept others.
- Excellent telephone and communication skills.
- Ability to work independently and cooperatively with patients coworkers and supervisors.
- Adherence to ethical standards.
- Maintain confidentiality and professionalism at all times.
- Proficiency in English.
- Computer skills for electronic scheduling billing and future software use.
The Aaron Center & Hamidian Training Institute are Equal Opportunity Employers. All employees independent contractors vendors/business associates and applicants for employment are protected by federal state and local laws designed to protect from discrimination on the bases of race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other nonmerit based factors. Aaron Center and The Hamidian Training Institute screens and interviews candidates in person at our Scranton PA location and communicates with candidates from a verified email address associated with the Aaron Center and/or via a verified video chat platform. We will never ask for personal information or issue a job offer via phone only or chat feature. If you have questions about the authenticity of this job posting contact Human Resources at x.1211. Aaron Center is an Equal Opportunity Employer.
We are committed to providing inclusive and accessible services. If you require accommodations to access our services materials or employment please contact us directly ator
Required Experience:
IC
Employment Type
Hourly
