(USA) Asset Protection Operations Coach

Position Summary...

What youll do...

Drives sales by ensuring effective merchandise presentation (for example accurate and competitive pricing proper signing inventory levels
cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up cleaning
and organizing product displays; and securing fragile and highshrink merchandise.

Leads and develops teams effectively by teaching training and actively listening to associates; touring stores and providing feedback (Tourto
Teach); communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives
merchandising and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives (for example store of the community and community outreach programs);
ensuring customer needs complaints and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and
providing process improvement leadership to ensure a high quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates; assigning duties; setting
clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion
awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds
accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports.
Conducts operational and preinventory reviews. Gathers data audits results and monitors deficiency trends. Identifies improvement opportunities.
Communicates and works with managers and associates to determine corrections needed to inventory controls. Influences the implementation and
execution of control corrections. Trains managers and associates operational controls and processes in multiple stores.

Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal
activities. Conducts investigations relating to company operations and policies. Gathers evidence takes statements writes case reports and provides
court room testimony as needed. Partners in collaborative efforts with other investigative entities.

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place. Supervises safety team members. Identifies
accident trends to develop and implement solutions to prevent accidents. Observes workplaces practices and provides training to associates on
accident prevention techniques. Communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace
safety.

Manages facilitylevel training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies
procedures compliance guidelines (for example cold chain hazardous materials) and operational controls. Identifies gaps in expectations versus
training. Determines training needs. Develops and delivers training as needed.

Manages claims and receiving operations by ensuring proper policies and procedures are followed. Ensures the timely processing of claims (for
example damaged defective returned liquidated items) and merchandise deliveries (for example suppliers thirdparty deliveries). Provides
direction for claims or receiving issues. Maintains necessary documentation and reporting.

Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning.

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the OpenDoor Policy; and providing direction and guidance on applying these in executing
business processes and practices.

At Walmart we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and companypaid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .

The annual salary range for this position is $65000.00$80000.00 Plus Differential to meet legislative requirements where applicable.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

Regional Pay Zone (RPZ) (based on location)

Complex Structure (based on external factors that create challenges)

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Completion of 2 years of college. Option 2: 1 years experience as a supervisor in a multidepartment environment. Option 3: 1 years experience in
one of the following areas: accounting claims inventory control systems/UPC personnel or loss prevention/asset protection in a multi department
environment. Option 4: 2 years experience in asset protection or related area.

Successful completion of any applicable state requirements to work in asset protection (for example minimum age specialized training
certification and/ or licensing).

If applicable acquisition of a current state issued Certificate of Eligibility

If applicable successful completion of criminal background check and/or firearms authorized training.

Associates will be required to attend and successfully complete all jobrequired trainings and assessments (for example Academy trainings Open Door trainings etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University Certification in an asset protection related field (for example Loss Prevention Qualified Loss Prevention Certified) General work experience supervising 5 or more direct reports to include the responsibility of performance management mentoring hiring and firing Investigative experience

Bachelors: Business Bachelors: Criminal Justice

Primary Location...

204 No. Anderson Lane Hendersonville TNUnited States of America