Technical Support Analyst 2 (ONSITE)

Serigor

Posted on : 15-05-2025

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1 Vacancy

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Job Location

Colonial Heights, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 15-05-2025

Job Description

Job Title: Technical Support Analyst 2 (ONSITE)
Location: Colonial Heights VA
Duration:12 Months

Job Description:
Skilled in the use of Microsoft Desktop products including but not limited to Windows Outlook SharePoint MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a customer first attitude. Position is responsible for agencyspecific end user support throughout the Richmond District. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Skills:
SkillRequired / DesiredAmountof ExperienceExtensive skill in the use of Microsoft Desktop products including but not limited to Windows Outlook SharePoint MS Office Suite and MS Teams.6MonthsSkill in troubleshooting tools and managing and administering desktops and wireless devices6MonthsStrong Customer Service skills that include a customer first attitude.6MonthsAbility to communicate effectively verbally and in writing with individuals and groups.6MonthsProvides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner6MonthsKnowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.Highly desired6MonthsAbility to lift equipment up to 25 pounds6Months

Required Experience:

Senior IC

Employment Type

Contract

Company Industry

Key Skills

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About Company

Serigor

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