Office & Administrative Specialist Senior - Office Coordinator and Customer Experience Specialist (SA25061)
Office & Administrative Specialist Senior - Office Coordinator and Customer Experience Specialist (SA25061)
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1 Vacancy
Job Description
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Office & Administrative Specialist Senior Office Coordinator and Customer Experience Specialist (SA25061)Institution:
Minnesota State University MankatoClassification Title:
Bargaining Unit / Union:
206: AFSCME Clerical and OfficeCity:
MankatoFLSA:
Non Job ExemptFull Time / Part Time:
Full timeEmployment Condition:
Classified UnlimitedSalary Range:
$0.00 $0.00Salary Range
$21.90 $29.65 / hourly; $45727 $61909 / annually
Job Description
This position provides leadership coordination and development of customer service functions and support services for the Registration and Academic Records (RAAR) office. Primary categories of responsibility include customer service and support staffing/personnel training resource utilization enrollment/degree verification web management and providing support and recommendations to the RAAR Leadership Team for daily operational issues of the unit.
Minimum Qualifications
Skills in customer service are sufficient to perform duties with courtesy respect with the ability to effectively communicate and elicit information interpret and explain information with tact and diplomacy in difficult situations.
Knowledge of customer service practices and principles sufficient to identify each customers needs meet quality standards for services and evaluate customer satisfaction.
Knowledge of English and customer services sufficient to present clear and concise explanations of governing policies procedures and transactions so others understand the information they are being given and serve as
a resource for outside agencies and individuals.Demonstrated ability to exercise initiative adaptability and effectiveness in solving problems.
Ability to use MS Word and Excel Adobe Acrobat Pro and other software applications to prepare create format edit print save and/or attach a variety of documents including emails reports letters presentations spreadsheets tables charts graphs in an efficient and timely manner.
Ability to embrace changes in technology policies and procedures and integrate changes into daily operations.
Skill in setting work priorities arranging staff coverage to meet workload needs initiating new work assignments and resolving workrelated issues. Ability to manage an office and plan organize administer and direct work of others.
Organizational skills sufficient to manage multiple projects and stay focused through frequent interruptions while still delivering results and meeting deadlines.
Knowledge of financial bookkeeping practices and procedures to analyze financial transactions related to budgeting reconciliation invoice payment etc.
Preferred Qualification
Associate or higher degree.
Demonstrated ability in working with diverse populations.
Ability to work in a team environment/worksetting requiring flexibility and collaboration
Experience with technology such as degree audits Integrated Student Record Software (ISRS) and/or a document imaging system.
Knowledge of higher education processes related to course registration and academic records
Demonstrated ability to work independently and prioritize ones own work.
Experience with university systems relating to budgets course management faculty workloads and academic records.
Ability to maintain confidentiality of information in compliance with Federal State and System laws rules regulations policies and procedures.
Other Requirements
Work safely at all times which includes but is not limited to participating and completing all required safety trainings as well as performing all job tasks in accordance with Minnesota State University Mankato policies and procedures utilizing appropriate tools equipment and personal protective equipment.
The Minnesota State University Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the schools policies procedures and programs concerning safety and security. Three years worth of statistics are included for certain types of crimes that were reported to have occurred oncampus or in other University affiliated locations. This report is available online at: may also request a paper copy from University Security ator by emailing .
Work Shift (Hours / Days of work)
Academic Year: Monday Friday; 8:00 a.m. 4:30 p.m.
Summer Hours: Monday Friday; 7:30 a.m. 4:00 p.m.
Telework (Yes/No)
Yes Up to 20% of the time. Based on the essential functions of this positions MMB Policy #1422 and University policies relating to flexible work this position is eligible for the following work modes:
Case by Case/ SituationalTelework: A position that may include a temporary reassignment or work outside the permanent/principal work location to meet shortterm needs
About
More than 1600 talented faculty staff and 1600 student employees with a wide variety of skills and backgrounds support university operations every day. Our faculty and staff enjoy excellent benefits a team environment and challenging careers. As an affirmative action/equal opportunity institution we are committed to supporting the continued growth of our diverse community.
Benefits Information:
At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pretax medical and dental expense (with rollover option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and wellbeing of our employees and take work/life balance seriously.
Desired Start Date:
Position End Date:
Open Date:
Close Date:
Posting Contact Name:
Lacie R MitchellGarzaPosting Contact Email:
Required Experience:
Senior IC
Employment Type
Full-Time
