Mortgage Customer Service Specialist
Mortgage Customer Service Specialist
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-05-2025
Job Description
More than 130 years ago we started with core values that never go out of style: listen learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington Oregon Idaho and California we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Provide positive professional and compliant communication and perform processes related to mortgage loan customers. Respond to all aspects of loan related customer inquiries.
In this role youll have the opportunity to:
- Responsible for answering general customer inquiries related to all loan activity and notices (except as related to advanced default bankruptcy and foreclosure). This includes loan terms tax insurance private mortgage insurance escrow analysis payment processing billing credit reporting and year end.
- Responsible for thoroughly researching and resolving issues related to loan accounts as indicated by customer requests and/or from system reports.
- Responsible for the setup and monitoring of Adjustable Rate Mortgages and other alternative mortgage products. Responsible for the annual escrow analysis review.
- Responsible for modifying or correcting credit reporting as situations require and research supports. Apply payments or other refunds received. Review reports and notices for accuracy prior to annual mailings.
- Coordinate resolution to complex customer issues utilizing the expertise of other staff within the Loan Servicing or other departments using available systems and tools.
- Responsible for updating imaged loan files as necessary to document changes. Review accuracy of and post to the core system journal entries created by others.
- Responsible for complying with policies procedures security requirements investor requirements and government regulations.
Education & Certifications
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
Experience
- 4 or more years of related experience. Mortgage banking or customer service experience required
Knowledge Skills and Abilities
- Possess broad knowledge of loan servicing functions as well as loan document terms and conditions.
- Ability to multitask prioritize and meet deadlines.
- Ability to work independently and as part of a team. Ability to understand and apply changes to regulations and requirements to daily work.
- Ability to communicate in a positive and professional manner through telephone email or written correspondence with customers and coworkers.
- Proficient with Microsoft Office products including Outlook Word and Excel.
- Knowledge of investor state and federal requirements related to mortgage servicing including loan purchases and sales customer complaints credit bureau reporting flood insurance escrow and escrow analysis.
Compensation & Benefits
- Targeted starting salary range (based on experience): $20.00 $23.52 hourly
- Incentive potential
- Comprehensive employee benefits including: medical dental vision LTD STD and life insurance
- Paid vacation time sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at: Employee Benefits Banner Bank
Please take time to review Banner Banks Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship marital status age disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a thirdparty agency and/or search firm without a valid written and signed search agreement will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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