Technical Support Engineer
Technical Support Engineer
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Job Description
Job Description Summary
The Technical Support Engineer (MS3000) will provide technical direction and assistance to the customer user and other personnel in the operation inspection maintenance and troubleshoot of MS3000 systems and associated products. Participate in all MS3000 system related ACTs. Interface with all levels of customer and Company organizations for obtaining first hand information. Provide installed base intelligence and assessments to anticipate problems trends and customer status.Job Description
Roles and Responsibilities
In addition the Technical Support Engineer (MS3000) will do the following:
Support in proper operation maintenance and troubleshooting of MS3000 systems and solutions including the use and proper interpretation of data and technical instructions
Develop coach and mentor assigned GA Technical Support and Field Service Engineers in product knowledge problem solving and customer relationship management.
Provide communication to the business regarding all product activities/problems through complete accurate and timely reports.
Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules.
Review analyse report and make recommendations regarding reported product malfunctions to ensure a continuous reduction of disruptions for customers.
Analyse and make recommendations regarding required maintenance to ensure alignment with customer requirements.
Review effectiveness of maintenance actions in order to identify training needs.
Provide customer insight and training as necessary for future product line support.
Utilize data and analytics to influence positive outcomes for customers.
Communicate with all levels of customer personnel to ensure effective support of the product.
Support GA Technical & Field Service process improvements as required.
Required Qualifications
Good understanding of electrical power system engineering for Utility customers
Bachelors Degree or Industry Recognised equivalent
Minimum 3 Years experience in similar Project delivery or support roles
Willingness and ability to travel to Domestic as well as International Sites
Desired Characteristics
Bachelors degree in Electrical Engineering is preferred
Ability to work effectively with minimum supervision
Strong customer service mindset
Prior engineering experience is preferred
Strong organizational skills
Prior Technical Support experience is preferred
Strong project management skills
Strong oral and written communication skills
Strong interpersonal skills
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Employment Type
Full-Time
