Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About ESP Specialty a Specialty Program Group Member Co:
Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).
Summary of the Role: Customer Service Representative
We are looking for a Service Team Representative to join our firm within our youth sports vertical specifically football. The representative will be responsible for providing support to the sales and service teams and helping to maintain the relationship between our carrier partners and client partners.
This is a hybrid role; must be in the New England area and be willing to come into the office three times a week.
Essential Functions and Responsibilities:
Primary role for this position is supporting for all administrative functions of the Football program and as the secondary point of contact for all customer service needs from current and prospective insureds. The responsibilities include the following:
Sending out new / renewal business proposals for prospective insureds of the Football program
Data entry and record keeping of new/renewal insureds
Answering of customer questions related to the football program
Follows up with renewal / new insureds for completed applications and proposals
Sends out all completed certificates of insurance to requesting parties
Invoicing and coding of renewal / new business
Daily interaction with underwriters at each carrier partner to ensure timely quote/bind periods
Additional or Daily Responsibilities:
- Must be able to maintain a high level of confidentiality
- Must be able to have a high level of organization
- Possess a high degree of selfdiscipline and motivation
- Must be solution driven have problem solving skills and proven analytical skills
- Must be detailoriented
- Must possess the ability to work independently applying education and professional experience to achieve outstanding results
- Demonstrates highest level technical and cognitive abilities to ensure accuracy precision and execute client requests on time
- Must be a team player with a strong work ethic
- Must have effective professional verbal and written communication skills
- Ability to effectively show strong leadership skills
Education/Experience:
- High School Degree Required
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
