Sales and Support Specialist US
Sales and Support Specialist US
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
With a strong foundation of 3000 customers in Norway the UK Spain we are now expanding in the US. To support this growth were looking for a Sales and Support Specialist to join our dynamic team.
Our US headquarters is in Minneapolis Minnesota but were building a remotefriendly team across the country. Were currently hiring in Texas Oklahoma Missouri Kansas Arkansas Illinois and Minnesota.
Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!
About the role
Your mission will be to sell virtual fencing collars and help existing customers succeed in getting the most value from choosing to work with Nofence.
We thrive to create and cultivate good customer relations. This requires that we understand the customers needs and can guide them through how to best utilize our product. We will offer full training in our product and customer support system but previous experience of working with farmers is a great advantage.
The position will involve a combination of sales and customer support including daily followup with leads upselling and support existing customers. You will become an integral part of an inclusive and dedicated team with a strong focus on collaboration. We are looking for a structured and enthusiastic team member who is eager to provide excellent customer service.
The candidate shall have a flexible approach to all aspects of the role. The right candidate is selfmotivated energetic and hardworking preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company as the opportunities for development are endless both for our product and our employees!
Title: Sales and Support Specialist
Status: Fulltime exempt (not subject to overtime) 40 hours per week
Supervisor: Managing Director US
Location: Texas Oklahoma Missouri Kansas Arkansas Minnesota Illinois
Main Responsibilities
The main responsibilities for this role will be:
- Close sales through phone and email
- Responding to inbound sales and support inquiries via phone and email ticketing system and other tools
- Maintaining close customer contact and securing a high level of customer satisfaction
- Documenting and updating customer records and support cases in our CRM system.
- Escalating complex or unresolved issues to our Product and Engineering department
- Contributing in collecting statistics on the performance of our products.
- Ensuring knowledge and information sharing between the global and US support teams
- Occasional travel expected to relevant events and occasionally potential and current customers
In the current phase of growing our team we will need someone who is adaptable and willing to contribute to nonsales and nonsupport related tasks like;
- Contributing to projects across the organization
- Contributing to developing the Sales team and shaping our structure
- Contributing to developing the Support team and shaping our structure
About you
We are looking for someone who has:
- A degree or equivalent in a field relevant to the position. Practical experience and engagement can compensate for a lack of formal qualifications
- Proven experience as a sales consultant or similar role in a tech company or industry
- A background which makes you able to answer questions related to agriculture pasture management or animal husbandry
- Keen interest in our product and ability to gain competence in our technology
- Excellent English oral and writing skills
- Strong communication skills
We are looking for someone who is:
- Independent and selfdriven
- Efficient and enjoy structure
- Genuinely interested in giving the best customer experience
- A team player with a heart for the greater good
About Nofence
Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire electric and wooden fences but these are costly and timeconsuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.
Until now.
Enter virtual fences. What started as a small group of farmers and engineers with a big idea has become Nofence the worlds first virtual fencing solution for livestock. Curious about how it works Find out more here.
What can we offer
As a company still in our early stages our way of working is continuously evolving and you will have the opportunity to make an impact on how we do things. We are passionate about product development animal welfare farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for international growth. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor!
The right candidate will get a competitive benefits package including employerpaid health insurance 25 days of vacation plus all federal holidays retirement contributions 8 weeks paid parental leave and a fun and rewarding environment which will enable you to thrive within a supportive team. We will also offer full product training and an onboarding process where you will get to travel and meet the whole global team and feel part of something special from day one!
About the Application
Are you ready to change pasture After all the grass is sometimes greener on the other side! Also just like the soil needs a balanced diversity of nutrients to thrive a company needs a diversity of hearts and minds. We are an equalopportunity employer!
Employment Type
Full Time
