Digital Operations Manager
Digital Operations Manager
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Job Description
OCU has an exciting new opportunity for a Digital Operations Manager to come and join us based in Preston.
You will be a critical part of the OCU Digital team the Digital Operations Manager will drive efficient digital processes support operational excellence and bridge the gap between technology and business operations. This is a handson widereaching role that demands an entrepreneurial mindset a sharp eye for detail and the ability to get things done. Youll manage digital operations collaborate closely with teams like the National Operations Centre Street works Back Office Scheduling IT Helpdesk and Platform Support and ensure seamless communication across departments.
About the Role
OCU supports thousands of people operating across the UK each day relying on six key digital platforms to manage workforce data and job information. This role sits at the heart of these operations bridging the gap between platform teams operational support and frontline teams. It ensures that critical data flows seamlessly between systems enabling accurate realtime decisionmaking and efficient job execution. The successful candidate will act as a central point of coordination ensuring that platform processes are robust information is uptodate and teams have the tools they need to keep OCU moving forward.
Key Responsibilities
- Process Optimisation: Create and embed awardwinning processes that streamline operations reduce friction and deliver tangible business value.
- Access and Documentation: Oversee user access roles and permissions across digital platforms ensuring compliance with governance policies.
- Digital Platform Support: Work closely with technical teams to ensure systems are configured correctly user guides are accurate and data is prepared for platform use.
- Project Support: Manage small projects including data imports system updates and lightweight configuration changes.
Skills and Experience
- Proven experience in digital operations systems administration or IT support.
- Exceptional organisational skills with a track record of creating efficient processes and driving continuous improvement.
- High attention to detail with the ability to manage complex administrative tasks independently.
- Strong collaboration skills capable of working with both technical and nontechnical teams.
- Experience managing digital platforms including intranets workflow tools and CRM systems.
- Financial process management experience including supplier ordering and cost tracking.
- Excellent written communication skills with a knack for creating clear concise userfriendly documentation.
Why Join Us
This role offers the opportunity to shape digital processes within a rapidly growing industryleading organisation. Youll work alongside talented professionals take ownership of critical systems and contribute directly to the ongoing success of OCU Group.
Company Information
OCU leads the way in endtoend infrastructure engineering in the utilities digital and energy markets specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity paired with our cuttingedge technology ensure that we are not just part of the market; we are leading it.
Working directly with many of the countrys leading power energy transition water telecoms and digital clients we are looking for the very best talent to join our growing team.
Employment Type
Full Time
