Customer Service Representative (ZR_23122_JOB)
Customer Service Representative (ZR_23122_JOB)
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733 - 733
1 Vacancy
Job Description
This is a remote position.
- Schedule:40 hours per week or 8 hours per day
- Work 5 days/week (8 hour shifts plus a 1 hour lunch) but the days worked would need to include Monday and Saturday and take a day
- off during the week TuesdayFriday (we are closed on Sundays). For example and agents schedule would be MonWed 85 FriSat 851 hour unpaid lunch
- Client location or time zone: Orem Utah USA
Responsibilities
- Answer inbound calls and make outbound calls (80% of work is over the phone)
- Schedule and reschedule pest control service appointments
- Assist with billing information and inquiries
- Coordinate with field technicians for various customerrelated requests
- Respond to customer SMS messages regarding rescheduling
- Handle an average of 1012 calls per hour
- Leave voicemails for outbound calls when necessary
- Handle customer interactions primarily via phone and SMS
- Manage scheduling for pest control services
- Provide firstlevel support for billing queries
- Coordinate between customers and field technicians
- Excellent verbal communication skills
- Ability to speak with a neutral accent
- Proficiency in using CRM and dialer software
- Minimum of 3 years customer service experience
- Capability to work in Mountain Time zone hours
- Strong multitasking abilities
- Reliable internet connection and computer equipment
- HMO Coverage for eligible locations
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
.
Employment Type
Full Time
