Assistive Technology Expert III

Position Overview 

The AT Expert III will serve as the Program Manager for assistive technology (AT) training and support programs at the Social Security Administration (SSA). This role involves overseeing AT implementation supervising staff ensuring quality assurance and managing workloads while supporting SSA personnel with disabilities. The OnSite Manager will also be responsible for program operations staff development and compliance with accessibility standards. 

Key Responsibilities 

• Serve as the Program Manager overseeing AT implementation and training operations. 
• Supervise and manage AT experts and support staff ensuring efficient workload distribution and adherence to quality standards. 
• Develop review and update assistive technology navigation materials and training resources. 
• Provide technical guidance on the use of Dragon JAWS ZoomText Kurzweil 3000 and other AT tools used at SSA. 
• Ensure compliance with Section 508 standards and SSAs accessibility policies. 
• Conduct quality assurance checks to ensure AT training materials meet federal accessibility guidelines. 
• Develop and implement standard operating procedures (SOPs) for AT training troubleshooting and documentation. 
• Coordinate with SSA stakeholders IT teams and accessibility specialists to evaluate and enhance AT solutions. 
• Provide technical writing support documenting stepbystep instructions for using AT software and hardware. 
• Stay up to date with new versions of assistive technology software and quickly adapt to changes. 
• Assist with project management tasks including tracking progress reporting and resource allocation. 

Note: The above responsibilities are not exhaustive and may include additional duties as required to meet business needs. 

Key Competencies 

• Leadership & Team Management Strong ability to lead a team distribute workloads and oversee AT projects. 
• Technical Expertise Indepth knowledge of Dragon JAWS ZoomText and Kurzweil 3000 with the ability to learn new versions quickly. 
• Project Management Experience managing workloads assigning tasks and ensuring quality assurance. 
• Communication & Documentation Ability to create clear stepbystep technical instructions for AT users. 
• ProblemSolving Skills Ability to troubleshoot AT issues and implement accessibility solutions. 
• Stakeholder Engagement Collaborate with SSA leadership IT staff and AT users to enhance AT accessibility

Qualifications :

Required: 

• Must possess at least five (5) years of experience in management including: 
•    Distributing workloads among staff 
•    Ensuring quality assurance 
• Must possess at least three (3) years of experience working with AT in use at SSA including: 
• At least one (1) year of experience with the most recent versions of at least three (3) of the following: 
•    JAWS (Version 23 or higher) 
•    ZoomText Magnifier/Reader (Version 2023 or higher) 
•    Dragon (Version 16 or higher) 
•    Kurzweil 3000 (Version 16 or higher) 
• Must also possess at least two (2) years of experience with: 
•    Supervising staff and project management 
•    Distributing workloads and managing resources effectively. 
•    Conducting quality assurance for AT training materials. 
•    Proficiency in technical writing including the ability to document clear stepbystep AT instructions. 
•    Ability to quickly learn new versions of AT software and adapt to evolving accessibility technologies. 
• Bachelors degree in a relevant field (e.g. IT Education Assistive Technology). 
• Must be able to obtain and maintain a Moderate Risk Public Trust (Security Level 5C) clearance. 
• Successful completion of a Tier 2 / Tier 2R background investigation is required. 
• U.S. Citizenship may be required depending on agency policies. 

Preferred: 

• Masters degree in a relevant field (e.g. IT Education Assistive Technology) or equivalent experience. 
• Experience with additional assistive technology solutions and automation applications. 
• Strong understanding of federal accessibility compliance standards including Section 508. 
• Experience providing training and support for individuals with disabilities. 

Additional Information :

Pay & Benefits  

Pay Range: $per year 

The pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other laws. 

Benefits Include: 

• Medical Dental and Vision Insurance 
• Federal Holidays 
• Paid time off (vacation sick leave and holidays) 
• Professional development and training opportunities 
• Flexible work options (if applicable) 

What It Means to Be Part of the Blue Iris Team

At Blue Iris we believe in cultivating a collaborative accountable and growthoriented environment. Every team member contributes to our shared success by embodying our values and actively engaging in their own development. As part of our team you are expected to:

• Oversee and facilitate the employee performance review process including goal setting regular checkins periodic formal evaluations and providing constructive feedback.
• Support employee development through mentorship coaching and performance improvement planning as needed.
• Foster a collaborative inclusive and highperforming team culture by modeling professionalism accountability and open communication.
• Ensure team members understand organizational policies and expectations and support compliance through guidance and oversight.
• Actively participate in recruitment onboarding and training of new employees when necessary.
• Manage team schedules workloads and priorities to meet project and organizational goals.
• Lead team meetings and ensure timely dissemination of key updates and information from leadership.
• Identify and address interpersonal or performancerelated issues to support a positive work environment.
• Champion continuous improvement by soliciting feedback analyzing team processes and implementing efficiencies.
• Collaborate crossfunctionally to align team efforts with broader organizational initiatives and strategic goals.
• This list of duties is not exhaustive; additional responsibilities may be assigned in support of evolving team and organizational needs.
• This list of managerial responsibilities is not exhaustive and may evolve in response to team needs or organizational priorities.

Commitment to NonDiscrimination 

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.  

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Contract