Technical Writer - Multiple Groups
Technical Writer - Multiple Groups
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Job Description
Internal Job Title: Technical Writer
Job Type: Permanent FullTime
Job Location: Ottawa ON
Work Model: Hybrid
Position Summary
We are seeking a Technical Writer to create edit and maintain clear and concise technical documentation for our products systems and processes. This role requires a strong understanding of technology and the ability to translate complex technical information into userfriendly documentation. The ideal candidate will collaborate with engineers developers and subject matter experts (SMEs) to produce highquality content that supports endusers developers and internal teams.
Responsibilities
Documentation Development & Maintenance
- Create and maintain user guides manuals online help content FAQs API documentation and troubleshooting guides.
- Develop instructional materials for technical and nontechnical audiences.
- Ensure documentation aligns with branding style guidelines and company standards.
Collaboration & Content Gathering
- Work closely with engineers developers product managers and support teams to gather technical information.
- Conduct interviews research and handson testing to understand system functionality.
- Translate complex technical concepts into easytounderstand documentation.
Editing & Quality Assurance
- Review edit and proofread documentation for accuracy clarity and consistency.
- Ensure documentation is up to date with product releases and system updates.
- Maintain document version control and ensure compliance with industry standards.
Content Delivery & Management
- Publish documentation using content management systems (CMS) wikis and collaboration tools.
- Organize and categorize information for easy access and searchability.
- Gather user feedback to improve documentation effectiveness.
Qualifications :
Knowledge Skills and Experience
Education & Certifications
- Bachelors degree in Technical Writing Communications Computer Science or a related field.
- Certifications such as Certified Professional Technical Communicator (CPTC) are an asset.
Technical Concepts & Methodologies
- Knowledge of technical writing principles and structured writing (DITA Markdown XML).
- Understanding of software development processes and API documentation.
- Familiarity with Agile methodologies and DevOps environments.
Soft Skills & Competencies
- Strong written and verbal communication skills.
- Excellent analytical and problemsolving abilities.
- Ability to work independently and manage multiple projects.
Experience
- 25 years of experience in technical writing documentation or a related field.
- Experience using documentation tools.
Technical Environment
- Documentation Tools: Microsoft Word (Expert Level) Excel PowerPoint Adobe Acrobat Confluence other.
- Media Editing Tools: SnagIt Camtasia Visio PhotoShop.
- Content Management Systems (CMS): SharePoint OneDrive.
- Project Management Tools: Jira
Mandatory Requirements
- Language: Fluency in English (reading writing speaking)
- Clearance: Ability to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) clearance
Additional Information :
Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other legally protected status.
We provide equal employment opportunities to all individuals including women Indigenous Peoples persons with disabilities visible minorities and members of the 2SLGBTQ community. Our commitment to equity extends to all aspects of employment including recruitment hiring promotion compensation benefits training and development. As part of our commitment to providing an inclusive barrier free selection process we ask that if you are contacted regarding the competition for this position you advise the interview coordinator or any accommodation measures you may require.
At CBN we value the unique perspectives and experiences that each employee brings to our organization and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success and we strive to create an environment where every employee can thrive and contribute to our collective goals.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
