Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking to hire a Customer Success Manager in Africa.
In this role you will:
- Achieve worldclass NPS/CSAT scores retention churn and contraction mitigation renewals and expansion goals via effective and efficient territory management.
- Coach and teach our partners Customer Success Managers (PCSMs) how to excel at customer success.
- Own and manage customer escalations and coordinate across departments to final resolution.
- Assist PCSMs with policy and license questions.
- Contribute to Customer Success Best practices.
Qualifications :
- 5 years of SaaS or ERP experience preferably in Sales or Implementation or Support roles.
- You are located in Africa.
- You have excellent oral & written and frictionless communication skills.
- You work efficiently and effectively in a telecommuted world (we are mostly a distributed company).
- You listen ask questions build consensus deescalate solve ambiguous problems.
- You enjoy coaching and teaching others how to excel as a customer success manager.
- You have experience with highstakes account management subscription renewals churn/contraction mitigation and expansion.
- You are passionate about driving customer satisfaction and making good business decisions.
- You enjoy learning be it new software processes or policies and enjoy sharing that knowledge.
- You learn quickly are resourceful and selfdirected and can work independently.
- You are detailoriented and organized.
- You effectively interact with CLevel executives of 100 employee companies.
- You effectively manage tense situations and help bring them to an effective resolution.
- You enjoy and are proficient at handling diverse workloads and can prioritize effectively.
- You enjoy a dynamic work environment (continuously evolving and fastpaced).
- You are a team player willing to contribute to the overall success of the team.
Additional Information :
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
