IT Technician Level 1
IT Technician Level 1
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Information Technology Technician I (IT Tech I)
Reports To:
Chief Technology Officer
FLSA Status:
NonExempt
Job Summary:
The IT Tech I provides firstlevel technical support and assistance to staff students and administrators across all three campuses. This entrylevel role is responsible for troubleshooting installing maintaining and repairing hardware software and networked systems to ensure seamless operation of instructional and administrative technology.
Essential Duties and Responsibilities:
- Provide frontline technical support for desktops laptops Chromebooks iPads printers interactive boards document cameras and other school technology.
- Troubleshoot hardware software and network issues reported by staff students and administration at all campuses.
- Install configure and maintain operating systems software applications and educational platforms.
- Assist in onboarding and setting up new devices for staff and students including imaging software installation and account configuration.
- Support classroom technology including projectors smartboards sound systems and audiovisual equipment.
- Perform routine maintenance and updates on hardware and software to ensure optimal performance.
- Respond to help desk tickets in a timely manner documenting all issues and resolutions.
- Assist with user account management (email Google Workspace network logins).
- Provide basic support for the schools network including wireless connectivity and troubleshooting.
- Track and maintain an accurate inventory of technology equipment and supplies across campuses.
- Provide onsite technical support at any of the three campuses as needed with occasional travel between locations.
- Escalate unresolved or complex issues to higherlevel IT staff or external vendors.
- Maintain data security privacy and confidentiality protocols in accordance with school policies.
- Support technology setup for school events testing and professional development.
- Stay current with relevant technology trends especially educational technology.
Qualifications:
Education and Experience:
- High school diploma or equivalent required; associates degree in information technology computer science or related field preferred.
- One year of experience in IT support or help desk role preferred; relevant certifications may substitute for experience.
Knowledge Skills and Abilities:
- Basic knowledge of Windows ChromeOS and Mac operating systems.
- Familiarity with Google Workspace for Education (G Suite).
- Understanding of basic networking (IP DNS DHCP WiFi).
- Ability to diagnose and resolve technical issues with hardware software and peripherals.
- Excellent communication and customer service skills when supporting users of varying technical abilities.
- Ability to manage multiple tasks and prioritize in a fastpaced K12 environment.
- Ability to work independently and travel between school campuses as required.
- Ability to lift and move equipment up to 50 lbs.
Certifications (Preferred but not required):
- CompTIA A
- Google IT Support Professional Certificate
- Google Certified Educator (Level 1)
Work Environment:
- Primarily indoors across office classroom and server room environments.
- Requires local travel between three school campuses using personal or schoolprovided transportation.
- Occasional evening or weekend hours may be required for technology deployments or maintenance.
Special Requirements:
- Valid drivers license and reliable transportation for intercampus travel.
Required Experience:
IC
Employment Type
Full-Time
