Director, North America Client Research and Insights

Are you a passionate consumer advocate who loves delivering impactful insights Do you thrive on challenging work and enjoy collaborating with likeminded individuals The North America Marketing team is seeking a Director for NA Client Research & Insights.

As a team leader reporting to the Sr. Director of NA Insights & Analytics you will work closely with financial institution and merchant clients as well as Visas sales consulting analytics and marketing services teams. You will lead custom research initiatives and generate new insights. Your responsibilities include managing qualitative and quantitative research projects data analysis developing presentations and sharing insights with internal and external stakeholders. Additionally you will have the ability to triangulate insights from multiple sources to deliver actionable insights and powerful storytelling. This position is based at Visas headquarters in San Francisco or Foster City California.

• 12 years of market research experience specializing in comprehensive project management for both qualitative and quantitative studies. Skilled in storytelling and adept at extracting compelling insights from complex data
• 5 years of experience managing and mentoring a team of researchers
• Oversee and drive the success of research initiatives by developing comprehensive research plans creating thoughtful questionnaires conducting analysis and reporting findings. Efficiently manage resources and time to ensure deadlines are met.
• Consult senior business partners to translate business questions and challenges into research objectives that inform decisions.
• Strong analytical skills with proficiency in working with complex datasets to derive compelling and actionable insights.
• Excellent numerical skills and attention to detail.
• Experience with statistical analysis and data visualization tools.
• Proven ability to manage and collaborate with both external partners and internal stakeholders.
• Ability to manage multiple research projects simultaneously ensuring timely and highquality deliverables.
• Strong storytelling skills to effectively communicate research findings and insights.
• Exceptional communication and presentation skills.
• You will be a critical member of the Insights & Analytics center of excellence that supports Visas North America marketing services organization.
• Youre a leader operating according to Visas leadership principles in every aspect of your role.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:

• 10 years of work experience with a bachelors degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA)
• Prior market research and insights experience including qualitative and quantitative research is required

Preferred Qualifications:

• 12 years of work experience with a bachelors degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA)
• Masters degree in Consumer Behavior Psychology Marketing Market Research Sociology Anthropology Statistics or in a quantitative field like Economics/Econometrics Statistics Operations Research Computer Science or Engineering is preferred. MMR a plus
• 5 years of experience managing and mentoring a team of researchers
• 7 years experience managing primary quantitative and qualitative market research at a large global organization or a leading globally respected market research agency.
• Foundational understanding of branding advertising (traditional and digital) marketing concepts and strategy a plus
• Background in payments financial institutions or consumer lending as well as experience from tech consulting CPG retail are a plus but not required
• Ability to transition easily from a technical research perspective to practical business considerations
• Demonstrated mastery in uncovering insights with the ability to inspire and influence others to act on insights. Demonstrated success in using research to drive insights and strategic implications that lead to business decisions
• Strong attention to detail a sense of urgency a proactive approach Excel and PowerPoint power user strong planner and problem solver. Must display strong written and verbal communication and presentation skills including the ability to translate analyses into easily digestible stories for senior management consumption. Must be fluent in English
• A great team member who adds energy ideas and fun to our team and corporate culture

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 194600.00 to 282150.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime