Brokerage Specialist, FTZ
Brokerage Specialist, FTZ
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Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position
The Brokerage FTZ Specialist achieves flawless operational performance productivity technical expertise excellent customer service and constantly driving efficiency supporting our Vision and Mission Statement making our promise real to all our employees and customers.
Employee Satisfaction
- Complete 52hour training per year (4.5 per month).
- Complete all mandatory trainings timely. Including New Hire trainings boot camp etc.
- For new employees ensure timely completion of CICS (2 years) and Billing Certification (1 year).
- For new employees ensure to obtain DG imports certification after 12 months.
- Employee development ownership participating in all scheduled 1:1s and EPEs in a timely/actively manner.
General responsibility
- Exemplify and Teach Our Culture Mission and Goals.
- Read understand and follow Code of Business Conduct at all times.
- Follow the 10 Critical Success Factor.
- Understand and comply with all company and local policies procedures and processes as shared by management.
- Understand monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards.
- Contribute to build healthy crossfunctional relationship and work environment promote team spirit and cohesiveness in the department.
- Proactively communicate with Team Lead Supervisor and Management team about any required training support or tools needed to timely and effectively complete job functions. Escalate any issues or concerns preventing you to do so.
- Prepare followup and execute on your personal development plan and goals. Own your selfdevelopment
Customer Service
- Courteous and professional communication with customers and coworkers.
- Timely notification to customers of potential delays related to services rendered.
- Timely and accurately respond to all internal and external customer requests received via any communication channel with reliable information. No email should go unanswered over 24 hours. Urgencies typically require <1 hour response. Monitor and work on priorities.
Operations & compliance
- Understand and follow Border Brokerage Operational Process Standards.
- Comply with company controls policies procedures and processes.
- Maintain highest compliance level on FTZ admissions according to Customs and Partner Government Agencies (PGAs) laws rules and regulations.
- Understand and make sure customer expectations are complied with and properly documented on Customer SOPs. Work with Team Lead and Supervisor to keep SOPs updated.
- Participate in all offered product trainings and stay current with developments and changes in regulations.
- Escalate to Team Lead and Supervisor any inconsistencies or concerns with customer instructions and regulations.
- Immediately report any tools or systems failures to Team Lead and Supervisor. Escalate as needed until resolved.
- Proactively report any opportunities for automation to help improve compliance and productivity.
- Participate in team department and branch meetings.
- Ensure that all emails are handled timely and professionally.
- Ensure that all customers legal documents are updated prior entry processing. Communicate any updates needed to Team Lead and Supervisor.
- Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.
- Escalate issues to Lead Supervisor or Management as needed.
Qualifications :
- Education : Bachelors degree in Business Administration or related field (Preferred)
- FTZ operation knowledge (preferred)
- 3 years experience in import brokerage
- Experience interacting with government agencies
- Project Management Skill
- Good understanding of 19 CFR (Parts 1 199) and the HTSUSA
- Problem solving and analytical skills
- Customer Satisfaction oriented
- Interpersonal and communication skills ability to communicate at all levels
- Ability to complete work within standard procedures guidelines and office policies
- Selfdriven personality and good business sense
- Strong computer skills including knowledge of all Microsoft Office applications
- Commitment to Exemplify our culture at all times
- English and Spanish fluency.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
