Director, Digital Technology â GTM AI & Strategy
Director, Digital Technology â GTM AI & Strategy
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1 Vacancy
Job Description
We are seeking a visionary Director of Digital Technology GTM AI & Strategy to lead the alignment of our gotomarket (GTM) strategy with cuttingedge digital experience and AI capabilities. In this role you will translate strategic business goals from Marketing Sales Industry Solutions and Global Partner and Channel teams into transformative technology investments AI use cases and experienceled innovations.
This is a rare opportunity to shape how ServiceNow puts AI Agents to workboth our own and those of our partnersand show the power of nextgen technology and experiences in driving real business outcomes.
Key Responsibilities
- Translate Corporate and GTM strategies into a clear Digital Technology vision and roadmap.
- Define and lead value realization and ROI frameworks to measure digital investments.
- Collaborate with Experience Design to integrate personadriven journey maps into execution plans.
- Work closely with Product and Engineering teams to drive prioritization delivery and measurement of critical digital capabilities.
- Champion the strategic use of AI across GTM teamsdefining use cases evaluating tradeoffs between proprietary and thirdparty AI and telling a compelling innovation story.
- Serve as a thought leader for innovation partnering with internal R&D and new technology teams.
- Support M&A and acquisition integration to ensure GTM alignment and tech enablement.
- Build and grow a highperforming diverse team to support strategy development and execution.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 10 years in GTM strategy digital transformation or AIdriven business roles within enterprise SaaS or technology companies.
- Deep knowledge of AI technologies and their applications with users in the marketing sales industry solutions and partner organizations.
- Proven success in leading enterprisewide transformation initiatives.
- Exceptional business acumen with a strong ability to influence executive stakeholders.
- Experience working crossfunctionally in a matrix organization.
- Analytical datadriven mindset and fluency with AIpowered decisionmaking tools.
- Strong communicator and inclusive leader who fosters collaboration and innovation.
Why Join Us
At ServiceNow we believe in the power of technology to make the world work better for everyone. Youll work on impactful challenges collaborate with inspiring teams and shape the future of how enterprise GTM organizations operate.
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
