IKEA Tampines - Customer Relations Officer, Shopping Experience (Part-Time)
IKEA Tampines - Customer Relations Officer, Shopping Experience (Part-Time)
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
About the job
Reporting to the Shopping Experience Manager and Team Leader you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.
Your assignment
- Ensure IKEA Tampines Store is a friendly safe and secure environment for all IKEA visitors and customers.
- Understanding and contributing to the departments action plans and taking ownership on your part for deliverables.
- Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
- Being responsible for the children safety and cleanliness in Smaland and amenities such as 1st Aid Room Nursing Room etc
- Plan coordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
- Handling all customers queries or complaints professionally and improve customer service delivery to enhance customers shopping experience.
- You will record information handle paper works and compile statistics general housekeeping and other duties related to the job.
- You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.
Your profile
- You have strong communication and interpersonal skills with passion for children and people
- You are a committed and motivated team player who is also able to work independently
- You are able to cope with stress and able to provide solutions for customers and operational issues
- You have good computer literacy multitasking ability and enjoy being in a handson operation role
- You are able to commit to working both retail shifts during store operating hours inclusive of both weekends and Public Holidays
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Department / Functional Area
Key Skills
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