Customer Service Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and customerfocused Customer Service Officer to join our team in Riyadh Saudi Arabia. As a vital member of our organization you will be responsible for providing exceptional support to our valued customers ensuring their satisfaction and maintaining our reputation for excellence.
- Serve as the primary point of contact for customer inquiries concerns and requests
- Respond promptly and professionally to customer communications via phone email and chat
- Analyze and resolve customer issues efficiently escalating complex problems when necessary
- Maintain accurate records of customer interactions and transactions using CRM software
- Collaborate with crossfunctional teams to ensure timely resolution of customer concerns
- Identify and communicate recurring customer issues to management for process improvement
- Provide product and service information to customers assisting with selection and purchasing decisions
- Process orders refunds and exchanges in accordance with company policies
- Participate in ongoing training to stay updated on company products services and policies
- Contribute to a positive team environment by sharing best practices and supporting colleagues
Qualifications :
- Bachelors degree in Business Administration Communications or a related field
- Proven experience in customer service preferably in a similar industry
- Fluency in English and Arabic both written and spoken
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask and work efficiently in a fastpaced environment
- Customeroriented mindset with a friendly and empathetic approach
- Excellent time management and organizational skills
- Adaptability to changing priorities and ability to work under pressure
- Knowledge of industryspecific practices and trends (preferred)
- Commitment to continuous learning and professional development
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
