Concierge Team Leader
Concierge Team Leader
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Job Description
Are you an expert at creating unforgettable first impressions Do you thrive in hospitality and love engaging with people Do you naturally lead by example
Mercure Sydney is on the lookout for a Concierge Team Leader to become part of our energetic and welcoming team.
Your responsibilities will include:
- Providing outstanding personalised and engaging service to make every guest feel at home.
- Serve as Mercure Sydneys brand ambassador delivering expert local insights and tailored recommendations to elevate the guest experience
- Curate exceptional concierge services ensuring seamless arrivals and personalized recognition for VIP guests
- Collaborate closely with Front Office leadership to support smooth daily operations and guest satisfaction
- Train mentor and motivate the concierge team to consistently provide outstanding guestfocused hospitality
- Contribute to revenue generation through strategic service offerings and upselling opportunities
- Champion a servicefirst culture creating memorable experiences at every guest interaction
- Assist the porters in delivering guests luggage to and from the guests room on arrival and departure
- Ability to lift push and pull large objects up to 23kgs
Qualifications :
- Proven background as a Concierge or Concierge Team Leader within a midscale hotel environment
- Outstanding guest service abilities excellent communication skills and fluency in English
- Friendly guestfocused demeanor with a genuine passion for providing assistance and creating memorable experiences
- Skilled in Microsoft Office and Opera systems with demonstrated strengths in analysis problemsolving and multitasking
- Effective team leader with a talent for motivating guiding and developing staff to achieve high performance
Additional Information :
Why Choose Us:
- Great location at Mercure Sydney close to all forms of public transport
- The Team! You will be supported and working with a closeknit & fun team
- Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
- Access to Accor training programs using industryleading platforms
- Access to our Employee Assistance Program for overall wellbeing
- Onsite car park available at a discounted rate
Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.
Ready to shape the future of hospitality revenue management Apply now and help lead our portfolio to new heights!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
