Lead Coordinator, Technical Service - Batesville, IN
Lead Coordinator, Technical Service - Batesville, IN
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$ 56000 - 77000
1 Vacancy
Job Description
This is where you save and sustain lives
At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.
Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.
Your role at Baxter
- The lead coordinator provides technical expertise including information regarding mechanical and electrical troubleshooting and complaint processing and resolution.
- These interactions will drive from customers field service representatives and other HillRom employees via telephone internet and email in a technical support help desk environment.
- This is where your troubleshooting experience will resolve customer problems and reduce inefficiencies!
- Are you motivated by our mission of saving and sustaining lives
This fulltime hybrid role is based in Batesville Indiana with inoffice work required Tuesday through Thursday and remote work based on Monday and Friday. The position follows an eighthour schedule within core hours of 8am to 6pm. Oncall rotation may be required.
What youll be doing
- Provide technical troubleshooting technical information and determine the necessary technical requirements for our internal and external customers interactions. Interactions include but are not limited to complaints and all servicerelated activities.
- Document and manage all capital customer interactions via HillRoms approved Contact Management System per FDA guidelines. Documentation includes creation updates and followup via calling customers for final resolution and customer satisfaction pertaining to their initial contact.
- Document and manage all capital field service work order requests via HillRoms approved Contact Management System per FDA guidelines.
- Document and manage all service parts orders via HillRoms approved Order Management System. Service order management includes creation order fulfillment sales order queries and delivery confirmation.
- Document and manage all engineering part return for analysis requests via HillRoms approved Order Management System. Service part return for analysis includes reviewing the parts for analysis engineering list creation and customer compliance to return parts.
- Make decisions based on good sound reasoning that match Baxters Mission Vision and Core Values and Baxters Quality Policy.
- Provide technical expertise to the Service Logistics Marketing Sales and Engineering Teams. Technical expertise includes but not limited to new product development new product releases product upgrades product modification projects and document reviews.
What youll bring
- A form of secondary education equivalent military experience or two years minimum experience in electrical and mechanical troubleshooting of medical devices is required.
- Previous customer service or help desk experience is required.
- Strong written and verbal communication skills required.
- Ability to read analyze and interpret technical service manuals technical bulletins blueprints and electrical schematic diagrams.
- Ability to use tools vital for troubleshooting: voltmeter manometer and basic hand tools.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating inperson in support of our Mission.
Baxflex Does not apply to employees who work in manufacturing plants distribution centers Global Technical Services centers and Renal Care Services (RCS) as they need to be onsite or with customers every day.
We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all employees and we strive to be more transparent with our pay practices. The estimated base salary for this position is $56000 to $77000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors all of which are subject to change. Individual pay is based on upon location skills and expertise experience and other relevant factors. For questions about this our pay philosophy and available benefits please speak to the recruiter if you decide to apply and are selected for an interview.
US Benefits at Baxter (except for Puerto Rico)
This is where your wellbeing matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and wellbeing benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident shortterm and longterm disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and timeoff benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience:
IC
Employment Type
Full-Time
